I have over twenty years of experience in various segments of the sport and entertainment industry, including work with the Jerome Schottenstein Center, The Ohio State University, Ohio High School Athletic Association, Iowa High School Athletic Association, Show Pros Entertainment Services, Charlotte Convention Center, Charlotte Coliseum, Georgia Dome, Carolina Panthers, and Jacksonville Jaguars, amongst others. Most recently I served as the Director of Communications & Program Development with Columbus Arena Sports & Entertainment (CASE) and continue to work as an industry consultant. Since joining the full-time faculty at UNH, I have been working on five manuscripts for peer-reviewed journals. At this time, one is in press, three have been revised and resubmitted, and one is under review. In addition, after an RFQ process, the International Association of Venue Managers (IAVM) selected me for two projects, including a facility management textbook and an event management e-book for industry professionals.
PhD, The Ohio State University, 2006.
Major: Sport Management
Supporting Areas of Emphasis: Marketing & Research Methods
Dissertation Title: The Employee Sportsphere: An investigation of the work experience for the paid, part-time event staff at public assembly facilities
MA, University of Georgia, 1994.
Major: Sport & Facility Management
BA, University of Kentucky, 1992.
Awards and Honors
Harry E. Varney Distinguished Teacher of the Year, USC - College of Hospitality, Retail & Sport Management (HRSM). (May 2007).
Published Intellectual Contributions
Refereed Journal Articles
Mahoney, K., Pastore, D. (2014). The Sportsphere: A Comprehensive Approach to Examining the Work Environment in Public Assembly Facilities. To appear in Journal of Facility Planning, Design, and Management, 2(2). js.sagamorepub.com/jfpdm/index
McNiff, J., Fried, G. B., Mahoney, K. (2014). Learning Sport Management. To appear in Case Studies in Sport Management. journals.humankinetics.com/cssm
Mahoney, K., Pastore, D. (2014). Evaluating the work experience for the paid, part-time event staff at a public assembly facility: A tool to assist facility managers. To appear in International Journal of Sport Management. www.americanpresspublishers.com/IJSM.html
Finn, D. M., Al Arkoubi, K., Mahoney, K., Ammon, R., Fried, G. B. (2014, in press). Killer Jobs: The dark side of being a physical education instructor. To appear in Strategies. www.tandfonline.com/toc/ustr20/current#.Us1qk_0cu0s
Cunningham, G., Mahoney, K. (2004). Self-efficacy of part-time employees in university athletics: The influence of organizational commitment, valence of training, and training motivation. Journal of Sport Management, 18(1), 59-73. journals.humankinetics.com/jsm
Mahoney, K. (Panelist), Thomas, K. (Panelist), Brumley, C. (Panelist), Reeve, J. (Panelist), Johnson & Wales SEE Leadership Conference: Women in Leadership, "Distinguished Panel Discussion," Johnson & Wales University - Center for Sports, Entertainment and Event Management, Providence, RI. (April 3, 2014).
Mahoney, K. (Author & Presenter), OHSAA Foundation Leadership Conferences, "Sport Management as a Career Option," Ohio High School Athletic Association Foundation, Columbus, OH / Canton, OH / Dayton, OH. (March 2012).
Mahoney, K., OSU PAES 837, "Event & Facility Management Podcast," Ohio State University - Sport Management Dept., Columbus, OH. (July 2011).
Mahoney, K. (Author & Presenter), Pastore, D. (Author & Presenter), NASSM Conference, "The Employee Sportsphere: An Investigation of the Work Experience for the Paid, Part-Time Event Staff at Public Assembly Facilities," North American Society for Sport Management, Ft. Lauderdale, FL. (May 2007).
Mahoney, K. (Author & Presenter), Pastore, D. (Author & Presenter), AAHPERD National Convention, "Creation of the employee "sportsphere" within public assembly facilities," American Alliance for Health, Physical Education, Recreation, and Dance, Baltimore, MD. (March 2007).
Mahoney, K., International Conference on Sport & Entertainment Business (ICSEB), "The employee sportsphere: A pilot study," University of South Carolina, Columbia, SC. (November 2006).
Mahoney, K., IAAM Annual Conference, "Examining the staff work experience in public assembly facilities," International Association of Assembly Managers, San Antonio, TX. (August 2006).
Mahoney, K. (Author & Presenter), KHSAA Soccer Referee Camp, "Role of the Soccer Officials in Interscholastic Athletics," Kentucky High School Athletic Association, Lexington, KY. (June 2004).
Cieslak, T. (Author & Presenter), Mahoney, K. (Author & Presenter), OAHPERD Conference, "Athletic Identity and sport career expectations of interscholastic athletes," Ohio Association for Health, Physical Education, Recreation, & Dance, Cleveland, OH. (November 2002).
Mahoney, K., OAHPERD Conference, "Effect of service employees on customer affect in spectator sport," Ohio Association for Health, Physical Education, Recreation, & Dance, Cleveland, OH. (November 2002).
Mahoney, K., International Conference on Sport & Entertainment Business (ICSEB), "A pilot study: Customer satisfaction surveys for use in sports & entertainment facilities," University of South Carolina, Columbia, SC. (October 2002).
Mahoney, K., International Conference on Sport & Entertainment Business (ICSEB), "Engineering guest experiences," University of South Carolina, Columbia, SC. (October 2002).
Mahoney, K., International Conference on Sport & Entertainment Business (ICSEB), "Training, motivating, and rewarding your event staff," University of South Carolina, Columbia, SC. (October 2002).
Mahoney, K. (Author & Presenter), NASSM Conference, "Examining the influence of trainee's personal characteristics on post training self-efficacy," North American Society for Sport Management, Canmore, Alberta, Canada. (May 2002).
Mahoney, K., OSU PAES 545, "Strategies for Dealing w/ Customer Complaints," Ohio State University - Sport Management Dept., Columbus, OH. (March 2002).
Mahoney, K., OAHPERD Conference, "Enhancing the event experience in spectator sport," Ohio Association for Health, Physical Education, Recreation, & Dance, Toledo, OH. (November 2001).
Mahoney, K., OSU PAES 607, "Americans with Disabilities Act & Its Impact on Sport," Ohio State University - Sport Management Dept., Columbus, OH. (October 2001).
Mahoney, K. (Author & Presenter), NASSM Conference, "Servicescape to sportscape to sportsphere: What keeps employees coming back?," North American Society for Sport Management, Virginia Beach, VA. (May 2001).
Mahoney, K., Georgia Southern Sport Management Conference, "Sport Management Careers," Georgia Southern University, Statesboro, GA. (February 1993).
Assistant Professor, University of New Haven. (2013 - Present).
Practitioner-in-Residence, University of New Haven. (2012 - 2013).
Responsible for the design and administration of assigned courses and advising undergraduate students.
Teach undergraduate classes on the development of American sports (SM 120), facility management (SM 325), event management (SM 475), and management of sports industries (SM 230).
Teach graduate classes on the sports industry (SM 610) and event management (THM 920).
Visiting Assistant Professor, The Ohio State University. (2007 - 2008).
Responsible for the design and administration of assigned courses and advising graduate students.
Taught undergraduate classes on leadership in sport and recreation (PAES 245).
Taught graduate classes in event and facility management (PAES 837).
Assistant Professor, University of South Carolina. (2006 - 2007).
Responsible for the design and administration of assigned courses.
Taught undergraduate and graduate classes in public assembly facility management (SPTE 435 & SPTE 740).
Taught undergraduate class in sport and entertainment event administration (SPTE 444).
Coordinated directed study for graduate student (HRTM 798).
Taught online courses as part of a new online master’s program within the department (SPTE 740 & SPTE 780).
Recipient of the 2006-07 Harry E. Varney Distinguished Teacher of the Year for the College of HRSM at USC.
Instructor, University of South Carolina. (2005 - 2006).
Responsible for the design and administration of assigned courses within the department.
Taught undergraduate classes in public assembly facility management (SPTE 435).
Team-taught a graduate class in public assembly facility operations and procedures (SPTE 780).
Promoted to Assistant Professor upon completion of terminal degree.
Instructor, The Ohio State University. (September 2003 - December 2003).
Responsible for the design and administration of assigned courses.
Taught undergraduate class on programming in sport and recreation (PAES 545).
Graduate Teaching Assistant, University of Georgia. (September 1992 - December 1993).
Responsible for the design and administration of assigned courses (fall quarters only)
Taught undergraduate class on principles of coaching soccer.
Director of Communications & Program Development, Columbus Arena Sports & Entertainment (CASE). (April 2011 - September 2012).
CASE manages the Schottenstein Center (OSU Buckeyes) and Nationwide Arena (NHL Columbus Blue Jackets).
Provide ongoing involvement as part of the senior leadership team including strategic planning, goals and reporting.
Development of ongoing marketing and promotional collaborations.
Spearhead the creation and development of new nontraditional revenue streams.
Leader in development and utilization of social media resources.
Responsible for press releases and collateral materials.
Coordinate management of non-event media requests and activities for CASE facilities and initiatives.
Lead the organization’s philanthropic and community service initiatives, including management of an online auction.
Executive Director, OHSAA Foundation. (2009).
Implemented the strategic goals and objectives of the organization.
Coordinated design, marketing, promotion, delivery and quality of programs and services.
Assured organizational mission, programs and services were consistently presented positively to relevant stakeholders.
Designed and facilitated statewide community service initiatives.
Coordinated leadership conferences across the state of Ohio including conference content, registration and site logistics.
Assistant Commissioner, Ohio High School Athletic Association (OHSAA). (2003 - 2005).
Supported mission to regulate and administer interscholastic athletic competition in a fair and equitable manner.
Promoted the values of participation in interscholastic athletics as an integral part of a student’s educational experience.
Coordinated marketing and promotion efforts aimed at revenue generation, increased attendance levels and support of mission.
Coordinated RFPs and negotiated contracts for event sites, product contracts and vendor contracts.
Administration of assigned sports including regulations, tournaments, site selections, operation manuals, personnel and budget.
Facilitated new sportsmanship campaign including program development and implementation.
Coordinated newly formed OHSAA Diversity Council and chaired Soccer Advisory Committee and Softb all Advisory Committee.
Liaison with the state coaches associations in assigned sports.
Assistant Director of Event Services & Administration, THE OHIO STATE UNIVERSITY - Jerome Schottenstein Center (OSU). (2000 - 2003).
Assisted with management of the department and budget in support of the overall mission of the Center and University.
Defined and implemented value-added services for guests and staff.
Coordinated the recruitment, hiring, training, and supervision of part-time staff of 450+.
Coordinated a variety of special projects and training opportunities for all personnel.
Liaison to the Ohio High School Athletic Association (OHSAA).
Event Manager for all OHSAA State Tournaments in the Center and other event as assigned.
Prepared and maintained various financial reports, attendance records, manuals, and event files.
Served as the Event Manager for other special events as assigned.
Guest Services Manager, THE OHIO STATE UNIVERSITY - Jerome Schottenstein Center (OSU). (1998 - 2000).
Assisted with the overall planning, management and coordination of events.
Created Schottenstein Center Facility Guidelines and Procedures, detailed event agendas, tournament guides, ADA accessibility guide, venue guide, team member handbooks, training materials, and staff newsletters.
Created and implemented training program for part-time staff prior to facility opening and throughout the year.
Hired, trained, and coordinated event operations for part-time staff of 450+.
Coordinated and implemented overall Guest Services plan.
Events included OSU men’s basketball, OSU women’s basketball, OSU men’s ice hockey, three annual OHSAA State Tournaments, various concerts, and special events
Regional Manager, Show Pros Entertainment Services, Inc. (1997 - 1998).
Coordinated event operations for part-time staff of 200+ including creation of manuals, handbooks and training materials.
Handled billing and acquisition of new accounts.
Accounts included LJVM Coliseum Complex, Wake Forest University Athletics and Greensboro Coliseum Complex.
Special events included 1997 Women’s ACC Soccer Tournament, 1998 Men’s ACC Basketball Tournament, 1998 NCAA Men’s
Basketball East Regionals, 1998 CIAA Men’s and Women’s Basketball Tournament, various concerts and special events
Account Manager - NFL Carolina Panthers, Show Pros Entertainment Services, Inc. (1995 - 1997).
Worked with Panthers Management to develop the initial game-day operations plan beginning with the inaugural season.
Managed overall event operations in conjunction with facility management.
Recruited, hired and trained part-time staff of 600+ at each facility (i.e. Clemson University & Ericsson Stadium).
Created event operations manuals and training materials.
Served as liaison to Carolina Panthers, Ericsson Stadium, and various event organizers.
Additional involvement with numerous conference basketball tournaments, 1996 NCAA Women’s Basketball Final Four, various
NCAA basketball tournament play, Billy Graham Crusade, Charlotte Motor Speedway, stadium concerts, outdoor festivals, etc.
Event Coordinator, Charlotte Convention Center. (1994 - 1995).
Responsible for complete coordination of events including trade shows and conferences.
Prepared detailed event agendas, coordinated equipment set-up, monitored events in progress, handled guest services and contractual matters.
Administration / Operations Intern, Charlotte Coliseum. (1994).
Assisted with event logistics in all aspects of event and facility management.
Events included NBA Charlotte Hornets, 1994 NCAA Men’s Basketball Final Four, Men’s ACC Tournament, and various concerts and family shows
Club Coordinator, Georgia Dome. (1992 - 1993).Administrative Intern / Facility Supervisor, Transylvania University. (1991 - 1992).
Mahoney Consulting. Work includes a variety of projects for a number of industry clients.
Clients include Columbus Arena Sports & Entertainment (CASE), Ohio High School Athletic Association (OHSAA), OHSAA Foundation, Jerome Schottenstein Center, Iowa High School Athletic Association (IHSAA), ALLTEL Stadium & NFL Jacksonville Jaguars.
Sample projects include:
Statewide community service initiatives (Ohio and Iowa)
Organizational strategic plans and business plans
Surveys and focus groups to assist in evaluating internal and external brand image
Analysis of and recommendations for venue guest service operations
Creation and production coordination of informational DVDs and video public service announcements
RFP processes and contracts including event sites, product contracts and service contracts
Training classes for event personnel including content and delivery
Event planning and on-site coordination
(2002 - Present).
Editorial Review Board Member, Sport & Entertainment Review. (March 2014 - Present).
Editorial Review Board Member, International Journal of Sport Management. (2013 - Present).
Editorial Review Board Member, Venue & Event Management. (2007 - Present).
Task Force Member, International Association of Venue Managers (IAVM) Venue eBooks Task Force, Coppell, TX. (July 2014 - July 2015).
The task force shall be responsible for ensuring the delivery of the association’s educational core competencies in the form of electronic venue books.
Editorial Review Board Member, Journal of Venue & Event Management (JVEM). (2007 - 2014).
Reviewer, Conference Paper, International Conference on Sport & Entertainment Business. (2005).
Student Representative on NASSM Executive Council, North American Society for Sport Management. (2002 - 2003).
University of New Haven
HTMG 4599, Independent Study, 1 course.
HTMG 920, Strategies for Event Planning, 1 course.
SMGT 1120, Development of American Sports, 1 course.
SMGT 2230, Management of Sport Industries, 3 courses.
SMGT 3325, Sports Facility Management, 2 courses.
SMGT 4475, Sport Event Management, 3 courses.
SMGT 4598, Internships, 1 course.
SMGT 610, The Sports Industry, 1 course.
SMGT 6613, Sports Facility Management, 1 course.
SMGT 6626, Strategic Event Management, 1 course.