- Emergency / Priority I
Issues which threaten safety or might cause further facility damage should be considered emergencies. Facilities Department staff members are available 24 hours a day to respond to these priority situations. Leaks, overflows, no heat, no electricity and broken locks are examples of needs that should be reported right away no matter the time of day. Response: Immediately, no later than 24 hours.
After hours and weekends, contact Campus Police at 203-932-7014
- Routine / Priority II
Issues of a non emergency nature. A burnt out light bulb, disassembled towel bar, broken cabinet door, or a sticky lock are examples of routine items and can be reported to our department in any of the methods listed. Response: within 7 days; depending on procurement of materials, availability of staff and sufficient notice to Facilities Operations.
- Non-Routine / Priority III
Requests in this category typically fall outside of Facilities' routine, planned coverage. Special event set-up/breakdown/clean-up, renovations or larger office moves, are examples of non-routine requests. For these items, contact our office at least 5 business days in advance to arrange with the Facilities Department. Response: Based on coordination between the requesting department, procurement of materials and availability of staff.
Other important contact information:
INFORMATION TECHNOLOGIES (Tech Support)