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Mediator Standards of Conduct


1.  Introduction.  The purpose of these Standards of Conduct is twofold:

a) to define expectations for mediators' conduct in the UNH Peer Mediation program,  and

b) to inform the campus community and persons participating in mediation what they can expect from the campus peer mediators.

2.  Self-Determination.  Participation in mediation is voluntary.  Participants always have the choice whether to participate in mediation, continue in the mediation process, or reach an agreement, and of the terms of any agreement.  While the mediators will assist the participants in discussing the problem and possible solutions, the mediators will not provide solutions or make decisions and any solutions and agreements will be generated by the parties to the dispute.

3.  Impartiality.   Mediators will be impartial in conducting the mediation, which means they will not take sides or be biased towards either party in the course of the mediation.  If a mediator finds that he or she cannot remain unbiased, then the mediator must withdraw from the mediation and notify the Peer Mediation Coordinator who will reschedule the mediation with a new mediator(s).

4. Avoiding conflict of interest .  Mediators will not mediate in situations in which they have a conflict of interest, such as a close relationship with one of the participants, an interest in the situation or outcome, or any involvement in the situation.  If there is a question of whether a conflict of interest may be present, the mediator will only mediate if, after full disclosure, all participants agree to the mediator's involvement and the mediator believes he or she can be completely impartial.   If a conflict of interest arises in the course of the mediation and cannot be resolved, then the mediator must withdraw from the mediation and notify the Peer Mediation Coordinator who will reschedule the mediation with a new mediator(s).

5. Competence.  Peer mediators must satisfactorily complete an extensive training course prior to mediating in the Campus Peer Mediation Program.  In addition, peer mediators will attend skills development workshops at least twice per semester.  Mediators will only mediate if they feel they can do so competently.  If at any time, including during a mediation session, a mediator believes he or she cannot conduct the mediation competently, the mediator will inform the co-mediator and participants, pausing the mediation session, and seek the assistance of the Peer Mediation Coordinator or Supervisor.

6. Confidentiality.  All matters handled by or referred to the Campus Mediation Program are highly confidential, including the identity of persons involved as well as what is discussed in the mediation.  Mediators, the program supervisor, and mediation coordinators may not disclose any such information to anyone outside the program, except that danger of bodily harm or abuse must be reported.  Any other exceptions desired by the participants to the mediation must be agreed upon in the mediation and incorporated into a written agreement.  

7. Quality of Process

a) Mediators shall conduct mediations in accordance with these standards and to promote mutual respect and fairness.

b)  All participants in mediation will be asked to complete brief evaluations of their experience with the mediation process to assist the UNH Center for Dispute Resolution and the peer mediators in providing high quality mediation services to the campus community.  Peer mediators will also complete their own self-assessments and peer evaluation questionnaires after each mediation.  The evaluations will be reviewed by the mediation supervisor to plan further training and to assist mediators in continuing to develop their mediation skills.

8. General Mediator Obligations.  Serving as a peer mediator is a position of great trust.  Peer mediators are expected to maintain the highest standards of conduct both on and off campus.