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What to do in case of Elevator Malfunction

Elevator entrapment/malfunctioning elevator

  • Open elevator phone box and pick-up receiver (if available). This will signal a call to Campus Police. You can use your cell phone to contact campus police as well.
  • Remain Calm. DO NOT ever try to force open elevator doors.
  • Campus Police or the Fire Department may be able to talk to you via the intercom, if one is provided or via your cell phone.
  • Provide the following information:
    • Give your name.
    • Total number of people in the elevator.
    • Report any injuries, medical conditions and/or disabilities.
    • Report which floor you might be on.

During power failure

  • Remain Calm
  • Open elevator phone box and pick-up receiver.
  • If the phone does not work, push the button for the bell. This will signal others around you that there is someone in the elevator.
  • Use your cell phone to contact campus police.
  • Wait for emergency personnel to rescue you.
  • Once you get off the elevator, do not get back on until the power has been fully restored.


During fire/smoke or an emergency condition

  • Elevators may automatically be returned to designated floors where they will park with the doors open.
  • If you are not taken to the ground floor, use the stairwell to reach the first floor.

During Flooding/Water leaks/Bomb Threat/ Explosion/Severe Weather/Earthquake

  • Never attempt to use an elevator during any of these conditions. Use the stairwells ONLY for exiting the building. Elevators may stop and become inoperative at any time.