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Parent FAQs

Can I receive/view a copy of my student’s file/documentation?

Does anyone check in periodically to see if my student is adjusting properly?

How can I get my student modified housing/dining accommodations?

How can I get my student permission for an air conditioner for his/her asthma/medical condition?

How do I know which accommodation(s) my student will be receiving at UNH?

I submitted my student’s documentation to the university, why isn’t he/she receiving accommodations?

My student attended D.R.E.A.M. and his/her documentation has been submitted, why isn’t he/she receiving services?

My student signed the Parent Release, what does this give me access to?

What are the rights and responsibilities of a student with a disability at the college level?

What happens to my student’s documentation when he/she leaves UNH?

What happens/who can help if my student is struggling/doing poorly in classes?

What rights/responsibilities can/do I still have if my student is under 18 years of age?

What services will my student receive from Campus Access Services?

What should I expect to happen after my student’s documentation has been submitted?

When should I submit my student’s documentation?

Where will my student’s documentation be kept?

Who can help if my student is struggling with managing social situations?

Who will have access to my student’s documentation?

Who will know my student has a disability at UNH?

Why isn’t my student succeeding?

Will I be able to get reports/grades for my student?

 

  

Can I receive/view a copy of my student’s file/documentation?

The Family Education Rights and Privacy Act of 1974 (FERPA) applies to education records at all levels of education: primary, secondary, and postsecondary. Up to the time the student attains the age of 18 or attends an institution of higher education, regardless of age, FERPA rights reside with the parents.

Once the student attains the age of 18 or attends an institution of higher education, regardless of age, FERPA rights transfer to the student.

At the postsecondary level:

Eligible students have the right to inspect and review the student's own education records maintained by the University of New Haven (including those maintained in the Campus Access Services office). Eligible students can submit a written request to any office which holds educational records to view - in the presence of an appropriate staff member - the records maintained within that office. This right is not extended to parents/guardians at the postsecondary level.

For more information see: Campus Access Services - Parent Disclosure Policy

Also refer to: Campus Access Services - Confidentiality Policy (coming soon)

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Does anyone check in periodically to see if my student is adjusting properly?

The University of New Haven has many offices which monitor the progress of students. Depending where your student is involved or connected on campus will determine which offices will be monitoring him/her (for example, athletics monitors student athletes’ progress). The following applies to the Campus Access Services (CAS) office:

If a freshman student has participated in the D.R.E.A.M. Orientation, they will have received a mentor. The mentor will contact the student regularly throughout the semester to check in, offer assistance, and encourage the student to attend CAS sponsored events. The students and mentors are encouraged to keep in touch beyond the first semester.

Also, Campus Access Services monitors the academic progress of all freshmen students who have registered with the office. For the first year, at 4 and 8 weeks into each semester, struggling students will be contacted and asked to schedule an appointment to go over their progress with a Learning Assistant. Any student can schedule a meeting to go over their reports. Students can request to continue to be monitored in this way beyond their first year.

All students registered with CAS can, and are encouraged to, schedule regular meetings with the Learning Assistants. These can be once a month, once a week, or just as the student needs. It is the student’s responsibility to schedule and attend these meetings.

While the staff at Campus Access Services (including mentors and Learning Assistants) make every attempt to contact and reach out to a student, it is ultimately the responsibility and choice of the student to utilize the services, and schedule and attend meetings. CAS cannot require a student to come into the office.

Additional Resources for Students:

All freshmen students at UNH can utilize the services provided by the First-Year Success Center, which is another office that can assist students with transition during their first year.

All students at UNH can utilize the services provided by the Center for Learning Resources (tutoring and assignment assistance) and/or the Office of Academic Services (academic skill development and academic coaching).

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How can I get my student modified housing/dining accommodations?

The University of New Haven strives to provide the best housing and dietary arrangements to suit the particular needs of our students. A variety of housing and dining options currently exist for that purpose, but we recognize that there are circumstances where particular requests and accommodations may need to be considered. The Policy on Modifications to Housing and/or Dining is created for that purpose. 

Students needing consideration for modified dining options, specific types of rooms (e.g. single room, double room), access to specific facilities/equipment within a room (e.g. bathroom or cooking facilities, roll-in or transfer showers), or use of alternatives due to a medical condition (e.g. air conditioning) should complete Modified Housing/Dining Requests by the deadlines outlined in the procedures within the policy. Requests for modifications are carefully evaluated by the ADA/504 Committee.

For further information, please read the Policy on Modifications to Housing and/or Dining

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How can I get my student permission for an air conditioner for his/her asthma/medical condition?

Having an air conditioner is a modification to the student’s housing arrangements. Please see, How can I get my student modified housing/dining accommodations?

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How do I know which accommodation(s) my student will be receiving at UNH?

Accommodations are provided for students who are enrolled at UNH, and have registered with CAS. Students who have properly submitted their intake packet including complete documentation of their disability to CAS will be scheduled for an intake meeting with a CAS staff member during the first few weeks of classes. The reasonable accommodations for the student will be reviewed during the intake appointment.

When students pick up their Verification of Disability/Request for Accommodation Letter to give to their faculty, they will receive a copy of the letter for their records, which states the reasonable accommodations they are receiving.

Parents can discuss this information with their student after the intake meeting, or ask their student for a copy of the letter.

Please also refer to: Campus Access Services - Parent Disclosure Policy

To assist your student with receiving accommodations see: Preparing Your Student

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I submitted my student’s documentation to the university, why isn’t he/she receiving accommodations?

The Campus Access Services - Confidentiality Policy states:

It is the responsibility of a student with a disability to disclose and discuss documentation and information relevant to his/her disability with the appropriate UNH office (Campus Access Services), and follow appropriate policies and procedures, in order to request reasonable accommodations. It is also the responsibility of the student to inform his/her faculty members of the approved reasonable accommodations through appropriate procedures.  However, it is also the right of the student to choose when and to whom to disclose/discuss the nature and severity of a disability diagnosis, including reasonable accommodations and/or services, with anyone outside of the CAS office. It is also the right of the student to choose not to utilize reasonable accommodations and/or services through CAS at any given time.

What this means:

  • Your student’s documentation must have been submitted directly to Campus Access Services. If the documentation was submitted elsewhere (Admissions, Health Services, Registrar’s, etc.), Campus Access Services may not have received it, and thus cannot start the process of registering your student with the office in order to request reasonable accommodations.
  • If any information was missing, the student will have been made aware of the additional documentation needed.
  • If you student’s documentation was complete and submitted directly to Campus Access Services, he/she must have attended their scheduled intake appointment with a CAS staff member.
  • Once the student’s intake is complete, it is up to the student to follow the established procedures for receiving reasonable accommodations each semester. This includes completing a Service Request Form (SRF), picking up and delivering the Verification of Disability/Request for Accommodation Letters to their faculty, and letting the faculty member know of each instance the student needs to utilize their accommodation.

Campus Access Services, and/or other offices/faculty/staff of the University of New Haven, cannot require a student to utilize approved reasonable accommodations. The student alone chooses when to use reasonable accommodation(s) for which they have been approved.

As a parent, you can encourage your student to follow the proper policies and procedures for requesting reasonable accommodations, and also encourage them to continue to utilize their reasonable accommodations. However, it is also important to support them and their choices.

For more information on reasonable accommodations see: A Step-by-Step Guide to Requesting Reasonable Accommodations

For more information on how to better help your student see: Preparing Your Student

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My student attended D.R.E.A.M. and his/her documentation has been submitted, why isn’t he/she receiving services?

Please see: I submitted my student’s documentation to the university, why isn’t he/she receiving accommodations? 

In addition:

  • After the D.R.E.A.M. Orientation, your student must have attended their scheduled intake appointment with a CAS staff member.
  • Once the student’s intake is complete, it is up to the student to follow the established procedures for requesting reasonable accommodations each semester. This includes completing a Service Request Form (SRF), picking up and delivering the Verification of Disability/Request for Accommodation Letters to their faculty, and letting the faculty member know of each instance the student needs to utilize their accommodation.

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My student signed the Parent Release, what does this give me access to?

If your student has completed a Parent Release we can discuss with you information regarding your student’s academic progress.  This does not include sending hard copies of documents relative to the student’s file.

The student can complete a CAS release form relating to information regarding his/her disability during their first meeting with a CAS staff member while completing the intake process, or anytime thereafter. This release form is only available for the student to complete in-person at the CAS office. The student also has the right to revoke this permission to release information at anytime. If your student has completed this release of information for parents/guardians, he/she has given us permission to discuss with you information related to your student’s disability including remediation efforts and/or academic progress.

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What are the rights and responsibilities of a student with a disability at the college level?

A student with a disability has the right to equal access to education and programs/services at their university. This student also has the responsibility to self-advocate for their equal access.

For more information about what this means for the student, and the rights and responsibilities also of the University of New Haven see: Rights and Responsibilities

For more information on the difference between the rights and responsibilities of students with disabilities, and their parents, at the high school and college level, see: Transition and Accommodations

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What happens to my student’s documentation when he/she leaves UNH?

A student’s documentation, and other disability-related documents, within the CAS Student Files, are considered education records, but are not integrated with formal university records. They are housed and maintained within the Campus Access Services office. These records are retained for a period of seven (7) years after the student ceases to be matriculated at the University of New Haven.

CAS will, at the student’s request, forward a copy of his/her records (including the documentation of a disability) to an appropriate qualified professional and/or other agency/institution/organization at any time throughout his/her enrollment at UNH, or within seven (7) years after he/she ceases to be matriculated at UNH. The student can request a copy of his/her documentation for his/her own records once he/she has ended his/her matriculation at UNH.

For more information see: Post-UNH Matriculation Program

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What happens/who can help if my student is struggling/doing poorly in classes?

It is now your role as a parent, to support and encourage your student to seek the help they may need in their new role as a college student. Here are some of the resources on campus you can suggest they reach out to:

  • Encourage your student to contact Campus Access Services to schedule an appointment with a Learning Assistant who can tutor them for the class(es) they are struggling with. Learning Assistants can also assist with study skills, time management, and organization techniques.
  • Encourage your student to visit their faculty during office hours and ask for clarification of the class material they are having a difficult time with.
  • If your student feels overwhelmed and would like to take a lesser course load, encourage them to discuss this with their advisor. (Students do need to take a minimum of 12 credits to remain full-time, but initially may be taking more than the minimum.)
  • If your student is unable, by reason of their disability, to successfully manage a full time course load, the University may make available an accommodation of full-time equivalency with a reduced course load. See: Reduced Course Load
  • The University of New Haven has available to all students a Center for Learning Resources, which offers tutoring, and the Office of Academic Services, which offers academic skill development and academic coaching. Encourage your student to connect with these offices for additional assistance.

While we understand it can be upsetting for a parent to learn that their student is struggling academically, the university cannot require a student to utilize the above services upon a parent’s request. CAS staff are aware of the difficulties a parent may go through during this time, and welcome the opportunity to offer advice and general information to the parents of students with disabilities so that you can better support and guide your student in becoming a functional, productive, capable, and successful college student.

While the staff at Campus Access Services (including mentors and Learning Assistants) make every attempt to contact and reach out to a student, it is ultimately the responsibility and choice of the student to utilize the services and schedule and attend meetings. CAS cannot require a student to come into the office and/or utilize services.

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What rights/responsibilities can/do I still have if my student is under 18 years of age?

Under FERPA, once a student is attending an institution of higher education, their age is not a factor in the rights/responsibilities of their parent/guardian.

FERPA Policy states:

The Family Education Rights and Privacy Act of 1974 (FERPA) applies to education records at all levels of education: primary, secondary, and postsecondary. Up to the time the student attains the age of 18 or attends an institution of higher education, regardless of age, FERPA rights reside with the parents. Once the student attains the age of 18 or attends an institution of higher education, regardless of age, FERPA rights transfer to the student.

The UNH-CAS Policy continues:

Disclosure of information contained in student records, files, and data is normally controlled by the student. Disclosure to others (including parents or guardians) of student academic information or disability-related materials requires a prior release from the affected student (except as required by FERPA). The standard UNH release form filed in the student’s academic record (Registrar) and/or with the office of the Dean of Students does not apply to the educational records held within the CAS Student Files.

For more information on disclosure see: Campus Access Services - Confidentiality Policy (coming soon)

Also refer to: Campus Access Services - Parent Disclosure Policy

For more information about your changing role as a parent of a student with a disability attending an institution of higher education see: Transition and Accommodations

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What services will my student receive from Campus Access Services?

It is the right of the student with a disability to choose to utilize any, all, or none of the services below. A student who is registered with CAS does not automatically receive services; they must follow the appropriate policies and procedures when choosing to utilize services. Campus Access Services cannot require a student to utilize services.

For those students who do choose to register and utilize CAS, and have followed the appropriate policies and procedures to do so, the following services are available:

The CAS office includes testing rooms to facilitate accommodations such as alternative test location, extended time exams and distraction-limited settings. The office is also equipped with a general use computer lab with word processing software including spell-check and grammar check as well as text-to-speech and voice recognition software.

CAS also provides services that include the following:

  • Coordinating classroom accommodations such as extended time for exams, use of a tape recorder, calculator, and notetaker.
  • Arranging physical access to classrooms and other facilities
  • Coordinating modified housing/dining, including air conditioner requests
  • Coordinating auxiliary aids such as sign language interpreters, readers, scribes, FM systems, and e-textbooks.
  • Assistance during course registration
  • Proctoring of tests/examinations when accommodations cannot be arranged in the classroom
  • Proctoring of English course post-tests and the Writing Proficiency Examination for those students requiring access to reasonable accommodations
  • Providing executive functioning skills training including: study skills, time and organization management, test anxiety management, and learning styles training
  • Learning assistance
  • Coaching and tutoring services
  • Assistive technology training

For more information on the services CAS provides, and how students can utilize these services, see:

At the post-secondary level, a student is responsible for his/her own personal care needs. For information on personal care needs/services, please refer to the Personal Care Attendants page.

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What should I expect to happen after my student’s documentation has been submitted?

Once documentation of a disability is received by Campus Access Services, it is reviewed to determine which reasonable accommodations are appropriate for the student at the college level. Your student will be notified of any missing or incomplete documentation which CAS will need for them to submit in order to complete this review. Students will also need to submit a completed Student Intake Packet.

Eligible students will be scheduled for a meeting to complete their intake process during the first few weeks of classes. Once the student has attended their intake meeting, they can begin utilizing their reasonable accommodations, as long as they continue to follow the proper procedures to do so.

For more information see: Step by Step Guide to Request Reasonable Accommodations

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When should I submit my student’s documentation?

The Campus Access Services office at the University of New Haven feels it is best practice not to submit a student’s documentation until they have received their acceptance letter from the University of New Haven and have strong intent of attending.

Ideally, a student will submit their documentation and Intake Packet to Campus Access Services immediately following their commitment (deposit) to the University of New Haven, but no later than July 15th (for fall students) or January 10th (for spring students). This will minimize any delay in receiving appropriate reasonable accommodations.

These deadlines ensure enough time to determine the student’s eligibility and appropriate reasonable accommodations, but Campus Access Services will accept documentation from a student at anytime when they are ready and choose to identify with the office. However, documentation received after the deadlines may result in a longer delay in receiving any appropriate reasonable accommodations.

Students cannot receive retroactive accommodations. Reasonable accommodations are effective starting from when the student properly notifies his/her faculty member (through the appropriate policies and procedures). 

For more information see: Step by Step Guide to Request Reasonable Accommodations

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Where will my student’s documentation be kept?

Information submitted for the purpose of documenting a disability and other disability-related materials are considered confidential educational records. A disability designation does not appear on transcripts or other master university documents. The Campus Access Services files are not integrated with formal university records, but rather are maintained separately in the Campus Access Services office. These records are retained for a period of seven (7) years after the student ceases to be matriculated at UNH.

It is very important to be sure documentation is submitted directly to Campus Access Services. If the documentation was submitted elsewhere (Admissions, Health Services, Registrar’s, etc.), Campus Access Services may not have received it.

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Who can help if my student is struggling with managing social situations?

It is now your role as a parent, to support and encourage your student to seek the help they may need during their transition period. Here are some of the resources on campus you can suggest they reach out to:

  • Encourage your student to schedule an appointment with Campus Access Services to discuss the transition issues they are having. CAS also offers events and workshops throughout the semester, which can be a great way for students to meet other students.
  • If your student attended the D.R.E.A.M. Orientation, they will have received a peer mentor. Encourage your student to contact their mentor. The mentors are available to the students for specific assistance, or just meeting for lunch or a campus activity that the student does not want to attend on their own. Also, the mentors are available in the CAS office, and students can stop in to see any of the mentors.
  • If your student did not participate in the D.R.E.A.M. Orientation, the peer mentors are still available in the CAS office. Encourage your student to contact the office and ask for the mentors’ schedule. Students can schedule an appointment with a mentor, or just walk in during their office hours.
  • If your student is having specific issues, they should seek out and contact the appropriate office that can help (for example, Residential Life can assist with roommate issues). If your student does not know which office is appropriate, encourage him/her to schedule a meeting with CAS to discuss their specific issue, we can assist them if appropriate or refer them to the appropriate office.
  • There are always a range of activities going on at UNH, encourage your student to check their university provided email account, where they will receive information about these events.
  • The University of New Haven also has a First Year Success Center, encourage your student to connect with this office for additional resources and assistance.

 

While we understand it can be heartbreaking for a parent to speak with their student and learn that they are having a difficult time transitioning and/or adjusting to a new social atmosphere, the university cannot require a student to utilize the above services/resources upon a parent’s request. CAS staff are aware of the difficulties a parent may go through during this time, and welcome the opportunity to offer advice and general information to the parents of students with disabilities so that you can better support and guide your student in becoming more involved on campus and seeking assistance.

While the staff at Campus Access Services (including mentors and Learning Assistants) make every attempt to contact and reach out to a student, it is ultimately the responsibility and choice of the student to utilize the services, and schedule and attend meetings. CAS cannot require a student to come into the office and/or utilize services.

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Who will have access to my student’s documentation?

Information submitted for the purpose of documenting a disability and other disability-related materials are considered confidential educational records. A disability designation does not appear on transcripts or other master university documents. These records are kept and maintained within the Campus Access Services office and accessible only to approved CAS staff (and others only when appropriate as outlined by FERPA).

The Family Education Rights Privacy Act (FERPA) allows for the release of pertinent information to university staff members who have a legitimate educational interest; other schools to which the student is transferring; specified officials for audit or evaluation purposes; appropriate parties in connection with financial aid to the student; organizations conducting certain studies for or on behalf of the school; accrediting organizations; to comply with judicial order or lawfully issued subpoena; appropriate officials in cases of health and safety emergencies; and State and local authorities, within a juvenile justice system, pursuant to specific State law. 

Eligible students also have the right to inspect - in the presence of an appropriate CAS staff member - official records, files, and data primarily directed to himself/herself within his/her CAS Student file. The right includes any explanation of any information contained in the file. The student is entitled to such rights within 45 calendar days after making his/her written request to the CAS office. The opportunity to inspect and review records will be confined to normal business hours of UNH.

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Who will know my student has a disability at UNH?

Only those persons at the University of New Haven, who have a legitimate educational need to know, will receive select information related to the accommodations/disability/diagnosis of the student. Information submitted for the purpose of documenting a disability and other disability-related materials are considered confidential educational records, and are housed and maintained within the Campus Access Services office. A disability designation does not appear on transcripts or other master university documents. 

It is the right and responsibility of the student to disclose a disability, and the details of it, to the appropriate campus staff (Campus Access Services) in order to ensure equal access. It is also the responsibility of the student to follow the appropriate procedures and disclose any academic accommodations to the appropriate faculty member(s) in order to ensure the arrangement of those accommodations.

While it is the student’s responsibility to disclose and discuss reasonable accommodations with the appropriate persons providing the accommodations (faculty, staff, notetakers, etc.), it is also the right of the student to choose whether or not to disclose/discuss the nature and severity of their diagnosis with anyone outside of the CAS office.

The Campus Access Services office of the University of New Haven respects the confidential nature of disability information, whether conveyed verbally or in writing. The Family Education Rights Privacy Act (FERPA) allows for the release of pertinent information to university staff members who have a legitimate educational interest; other schools to which the student is transferring; specified officials for audit or evaluation purposes; appropriate parties in connection with financial aid to the student; organizations conducting certain studies for or on behalf of the school; accrediting organizations; to comply with judicial order or lawfully issued subpoena; appropriate officials in cases of health and safety emergencies; and State and local authorities, within a juvenile justice system, pursuant to specific State law.

According to the University of New Haven policy, as well as state & federal law, the information a student shares with a faculty or staff member about his/her disability is confidential and must be treated as such. Faculty and staff must avoid discussing a student’s disability in front of the class or in the presence of other students, faculty, and/or staff. Information about a student’s disability should not be shared with other faculty members, staff, or other students. All volunteers (notetakers, mentors, etc.) and student staff (Learning Assistants, office assistants, etc.) must abide by this policy.

For more information see: Campus Access Services - Confidentiality Policy (coming soon)

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Why isn’t my student succeeding?

There are various reasons why any student may not succeed:

  • lack of proper study skills
  • not properly managing time
  • inability to properly balance social life and academic responsibilities
  • disorganization, not keeping track of various course syllabi (forgetting important dates)
  • not seeking out resources
  • having a difficult time adjusting to being away from home
  • being unfamiliar with the expectations at the college level

It is important for all students to seek out and utilize appropriate resources on campus. A student cannot receive help if they do not ask. It is now your role as a parent to encourage your student to reach out and use those resources on campus that can assist them.

For more information on the resources available see:

What happens/who can help if my student is struggling/doing poorly in classes?

Who can help if my student is struggling with managing social situations?

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Will I be able to get reports/grades for my student?

At the college level, only the student has access to his/her reports/grades. Therefore parents, who would like information regarding student progress, should ask their student to share the information with them.

Freshmen students have online access to their midterm grades, and all students have online access to their final grades, for each semester.

The University of New Haven has many offices which monitor the progress of students. Depending where your student is involved or connected on campus will determine which offices will be monitoring him/her (for example, athletics monitors student athletes’ progress). Campus Access Services monitors the progress of all freshmen students who have registered with the office. For the first year, struggling students will be contacted and asked to schedule an appointment to go over their progress with a Learning Assistant twice each semester. Any student can schedule a meeting to go over his/her reports. Students can request to continue to be monitored in this way beyond their first year.

Student progress is only discussed directly with the student during appointments. Students only have direct access to their online grades. Parents do not have direct access to this information, but should instead ask their student to share this information.

For more information on disclosure see: Campus Access Services - Confidentiality Policy (coming soon)

Also refer to: Campus Access Services - Parent Disclosure Policy

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