Students who borrowed federal student loans while enrolled at the University of New
Haven and are graduating, enrolled in a less than half-time status or are no longer
enrolled, MUST complete Loan Exit Counseling. This counseling session is required
under federal regulations and will provide information about your rights and responsibilities
in repaying the federal student loans you borrowed.
COMPLETE EXIT COUNSELING FOR YOUR FEDERAL LOANS
For a detailed list of the federal student loans you borrowed while you were enrolled
visit the U.S. Department of Education’s National Student Loan Data System (NSLDS) website. This website provides information regarding your federal student loans including
loan amounts disbursed, outstanding principal and interest, total amount of all your
federal loans and the name of your loan "servicer" for each federal loan. Keep track
of your federal student loans on the NSLDS website!
The "servicer" of your loans will contact you regarding the repayment of your loans.
The "servicer" is the company/agency that collects the monthly payments you submit
to repay your loans. Due to changes to the federal student loan program while you
were enrolled, changes with lenders and other reasons, the loans you borrowed each
year may end up with different loan servicers.
Servicers can help with questions you may have regarding loan repayment and Repayment
Plan options. For more information about the repayment plan options and calculators
to estimate your monthly payment when repaying your federal student loans, visit the
U.S. Department of Education's Federal Student Aid website and select "How to Repay Your Loans".
In addition to viewing the name of your loan servicer(s) on NSLDS, the Federal Student
Aid Information Center can provide you with the name of your loan servicer(s). You
may contact the Federal Student Aid Information Center by calling, 1-800-4-FED-AID
(1-800-433-3243; TTY 1-800-730-8913).
Organizations that have been contracted by the U.S. Department of Education to service
loans from the new federal Direct student loan program are:
- FedLoan Servicing (PHEAA)
- Great Lakes Educational Loan Services
The Student Loan Ombudsman’s Office has been established by the Dept. of Education to resolve problems between you and
your school, lender, guarantor, and loan services. They may be reached by telephone:
1-877-557-2575, via e-mail: email@example.com, or by postal address: U.S. Dept. of Education, FSA Ombudsman Group, 830 First Street,
N.E., Mailstop #5144, Washington, D.C. 20202-5144.