external In the Media May 27, 2019 Jan L. Jones, lecturer in hospitality and tourism management at the University of New Haven, discusses recent trends reshaping the industry and the need for CT tourist attractions to focus on creating personalized entertainment and leisure experiences. https://www.hartfordbusiness.com/article/ct-tourist-attractions-must-focus-on-personalized-experiences" news-all news-in-the-media year-2019 month-may