external In the Media Chicago Tribune: Airbnb customers vent about ‘confusing’ refund policy for travel during coronavirus: ‘It’s been a total hassle’ April 3, 2020 Jan Louise Jones, professor of hospitality and tourism, discusses the need for transparency from travel companies about their cancellation policies. https://www.chicagotribune.com/coronavirus/ct-coronavirus-airbnb-refund-complaints-0403-20200403-opoc2fgevfgrdowz43w7rone5m-story.html news-all news-in-the-media year-2020 month-april