external In the Media USA Today: What to know about canceling (or booking) a hotel room during the coronavirus pandemic May 10, 2020 Jan Louise Jones, professor of hospitality and tourism, comments on the need for transparency for travel companies during the pandemic on their cancellation policies. https://www.usatoday.com/story/travel/hotels/2020/05/11/coronavirus-hotel-room-cancellation-and-booking-tips-amid-pandemic/3086273001/ news-all news-in-the-media year-2020 month-may