external In the Media April 19, 2021 Lorenzo Boyd, vice president of diversity and inclusion and chief diversity officer, comments that de-escalation training for New Haven helps officers in the community they serve. https://www.nbcconnecticut.com/news/local/listening-connecting-key-in-police-department-de-escalation-training/2469974/ news-all news-in-the-media year-2021 month-april