Information About Coronavirus (COVID-19)

Updated: March 26, 2020

Out of an abundance of caution, the University is taking action to prevent the spread of COVID-19 (coronavirus). This page will be used to provide updates to the University Community.

The following resources are available on this page:

Important Notifications

Frequently Asked Questions

Health Advisories

Important Notifications
    Most Recent Notifications
  • Tuesday, March 24: Email About Employee Testing Positive for COVID-19

    Dear Members of the University Community,

    I am writing to inform you that we have been notified that an employee of the University has tested positive for COVID-19. This is the first confirmed case of COVID-19 that we are aware of in the University of New Haven community. At this time, the individual is not aware of how or when they contracted COVID-19, but we believe their exposure to members of our University community was limited since we closed our campuses on March 9 and moved exclusively to remote learning.

    The University is following current Centers for Disease Control and Prevention (CDC) guidelines to directly – and separately from this message – inform individuals known to have been in contact with the individual who has been diagnosed. Our priority continues to be ensuring the safety and well-being of the University community. We are also steadfastly committed to protecting the privacy of the individual involved.

    We understand that this development can be unsettling, though likely not surprising as the number of confirmed cases of COVID-19 in Connecticut and across the United States continues to increase. With that in mind, I would like to take this opportunity to remind you of the following precautions to protect yourself:

    • Wash your hands often or use hand sanitizer
    • Cough and sneeze into your elbow, and wash your hands after using tissues
    • Avoid touching your face, nose, mouth, and eyes if you have not washed your hands
    • Practice social distancing by providing six feet of personal space
    • Self-isolate if you feel ill, and monitor your temperature
    • Clean and disinfect shared objects and surfaces
    • Follow all health guidelines in place to limit the number of in-person interactions

    Anyone who develops symptoms, including fever, a cough, or difficulty breathing, is advised to seek medical care. You should call your primary care physician or the emergency department prior to visiting the medical facility. Students who experience symptoms should also notify the University’s Health Services Office at 203-932-7079. After hours you may contact the on-call nurse at (203) 815-9877. Please also complete the University’s online illness notification form.

    For staff and faculty, if you or a family member are diagnosed with coronavirus, please notify Human Resources at 203-932-7297. Your information will be kept confidential, but we will help facilitate the necessary and appropriate next steps.

    Those with questions or concerns or who are seeking additional support are encouraged to access the resources available to them through the Office of Counseling and Psychological Services. More information is available on myCharger.

    We will continue to provide updates as warranted via email and on this webpage. Please continue to take care of yourselves and others. Thank you for your patience and flexibility as we navigate this challenging and ever-evolving situation.

    Regards,
    Paula Cappuccia, RN
    Director, Health Services

  • Sunday, March 22: COVID-19 Emergency Academic Policy Changes

    COVID-19 EMERGENCY ACADEMIC POLICY CHANGES - Summary (provided by the Office of the Provost)

    CHANGES TO TRADITIONAL (A-F) GRADING: The A-F system is the default, i.e., unless a student chooses the Pass/Fail system outlined below. If a student's grade at the end of the term dictates that they would ordinarily receive a grade of F, they will instead receive a “U,” which will not count against GPA but also does not count as satisfactory completion of the course, meaning no course credit will be given.

    PASS/FAIL OPTION: Students may choose this option for a single course, multiple courses, all courses, or no courses taken during this period. For each course taken during the period in which this policy is in effect, students will receive a letter grade unless they elect to switch to Pass/Fail grading for that course. Students wishing to choose the Pass/Fail option for a course should notify the Registrar (through a system to be announced) prior to May 5, 2020.

    For courses where students choose the Pass/Fail option, regardless of the grade that would have been earned during the term, the student will be assigned either a Pass (P) or Fail (U). Pass will be earned when the grade would ordinarily have been between A and D- (undergraduate courses) or A and C- (graduate courses), while Fail will be earned if the student’s grade is below D- (undergraduate) or C- (graduate). A Pass will count as having successfully completed the course for purposes of academic progress, and the student will receive course credit, but no quality points will be earned, meaning it will not affect the student’s GPA either positively or negatively. A Fail (U) will not count as having successfully completed the course, meaning no course credit will be received, but likewise will not affect the student’s GPA.

    Please note that while a Pass/Fail grade is what will be recorded on the transcript, the traditional letter grade will also be retained for course prerequisite purposes. If you are in a program that requires licensure or certification this may be relevant, and students should consult with their advisors, and, if applicable, with Athletics, Financial Aid, and/or International Student Office before selecting to go to Pass/Fail for courses. All students should check with their advisors about the advisability of the Pass/Fail option.

    ACADEMIC STANDING: Students currently on academic probation of any kind will not be penalized based on their grades during this period.

    MID-TERM GRADING: Midterm grades for Spring 2020 are due by April 15, 2020 and faculty are asked to submit grades by this date so that students will be aware of their current standing. However the system will allow faculty to submit midterm grades as late as necessary.

    REPEAT POLICY: All limits contained in the policy regarding repeating courses are suspended for courses taken during this period.

    WITHDRAWAL (W) POLICY: Students may elect to withdraw from a course until May 5, 2020.

    INCOMPLETE (INC and INC+) POLICY: Incomplete grades (INC or INC+) earned during this period will not be converted into failing grades under any circumstances. If the remaining work toward an INC is completed within one academic year, it will be converted to either a letter grade (A-D-) or a Pass grade, but if the work is not completed, it will remain an Incomplete. Policies regarding requesting extensions to make up the INC+ grade remain in place.

    COMPLETION OF EXISTING INCOMPLETE (INC and INC+) COURSES: Students who already have an Incomplete grade (INC or INC+) with work pending will not have such courses converted to failing grades, and will have such reasonable amount of additional time as necessary to complete the work still outstanding.

    THIS POLICY IS SUBJECT TO UPDATES AND TECHNICAL CORRECTIONS

  • Friday, March 20: Message to All Students from Academic Affairs

    Dear Students,

    I hope that you and your loved ones remain safe and healthy as we all manage this unprecedented global crisis and national emergency. This is the highest priority.

    While I deeply regret that this is all happening to you during what should be among the most positive times in your lives, please know that we are fully dedicated to overcoming the obstacles before us and we will do everything we can do to keep you on track. The University of New Haven is your community; we are all very proud of you and committed to supporting you academically throughout this extremely difficult period.

    The purpose of this message is to provide you with the most current information that we have about your coursework and plans for the remainder of the Spring Semester. As things evolve during this ever-changing situation, we will provide you with timely updates.

    Until the end of this semester, all course content will be delivered remotely, typically in an online format. The exact nature of the delivery of each course may differ and will be determined by faculty in collaboration with department chairs and deans. Your faculty have been working diligently so that on Monday, March 23rd, courses can resume again as planned. You can expect to hear from your professors soon, if you have not already.

    However, please do not worry about immediately managing this along with everything else we know you are handling. I have asked all faculty to use this first week to slowly ease everyone into this new reality that we are all learning to deal with. So, while course materials will be available this week, we know that you may not be able to access them immediately and that there might be an initial time-lag. Therefore, I have requested that no assignments should be due this first week so that you have time to deal with the many personal issues that you are juggling and so that you have time to access course materials and get caught-up later in the week.

    I asked faculty to maximize course flexibility and to accommodate the many situations that you are in now, which often involve less than ideal spaces to view classes and study, and some difficulty in accessing classes and materials (including those of you currently without textbooks). The response from faculty has been resoundingly positive! This demonstrates the deep concern that they have for you both professionally and personally. You can count on this support for the duration of this crisis and well beyond. The faculty and all of us in Academic Affairs, like everyone at UNH, are committed to your success now and in the future.

    In terms of course delivery, faculty should be recording their “live” lectures so that if you are unable to view them at the normal class time you can view them at another, more convenient time. We have asked all faculty to hold online office hours and to revise their courses to deal with the limitations this crisis presents. The assignments in your courses are very likely to change to make this possible. Faculty will also use virtual laboratories and modified learning experiences. Some plan to “flip the classroom” and use “live” class-time for interactive exercises. Many other alternatives will be employed to maximize your learning opportunities.

    Given the uncertainties that we face together, we all anticipate that there will continue to be obstacles to overcome and issues that we could not have predicted. These may range from course-specific challenges to major disruptions on the Internet. We ask that everyone be patient as any technical issues, unanticipated hurdles, or other glitches are resolved.

    Despite our best efforts, a small number of courses may simply not be possible to complete online or in another alternative format. In those cases, faculty will work with chairs and deans to identify the best solution for you, minimize the disruption to you, and plan and implement a way forward.

    In terms of grades, we are providing you with the opportunity to choose your grading option for any or all of your courses. You may remain on a typical A-F grading scale or change this to a Pass/Fail option. Your advisors will help you understand the implications of this for your specific program. You may choose your grading options until May 5th, right before final exams. Students who elect a Pass/Fail option and fail a course will receive no negative effect that would lower their GPA; and even students who stay with the A-F grading scale and also fail a course will not have a negative impact on their GPA. So, while a failing grade would not earn course credit, and the course will not count toward your program, the grade will be recorded as a “U” (Unsatisfactory), rather than an actual “F” (Fail) and will cause no reduction of your GPA. You will also be able to withdraw (“W”) from any course until that same date, May 5th.

    You may also request that a faculty member give you an Incomplete (“INC”) for any course, at which point you will have one full year to complete the necessary material and receive a final grade. In addition, Incomplete grades given during this period will not automatically be converted to F’s, which was the current policy, and even Incomplete grades previously given and currently in process will not be converted to F’s. All unresolved Incomplete grades covered by this policy, if they remain unresolved, will stay as INC grades in your records and not be changed to F’s.

    Finally, the policy restricting the number of times a student may repeat a course is suspended for all courses this year. More information about these options will be available soon, and other changes may be forthcoming. We believe that we have developed model policies to address your concerns and I am confident that these emergency provisions will give you the flexibility you need to feel confident as you work on completing your Spring Semester and Spring Mini-term classes. Again, students should speak with their advisors about these revised academic policies if they have any questions.

    And, you will be pleased to learn that Mid-term grades have also been delayed until April 15th.

    Your advisors will reach out to you as soon as they can for advising. We will temporarily postpone registration for the fall term, but other academic advising can start sooner.

    If you need any support, you can lean on us. Counseling services are available for all students. Students in crisis who need to speak to a counselor, or students concerned about the well-being of another student, can reach the on-call counselor by calling 203-932-7333 and selecting option 2.

    Other Student Support resources are available this site in myCharger: https://mycharger.newhaven.edu/web/mycharger/online-connection-resources

    Additionally, an FAQ page is available on this website with some answers to more common questions you may have at this time.

    This coming week, the many miles between us will not stand in the way of resuming your studies. Many things are still unknown, and universities around the nation, including the University of New Haven, are making rapid changes to courses and to academic policies to support our students’ academic success.

    Look to your advisers and faculty for help and they will be here for you every step of the way. I am already hearing stories of your courage and the things you have done for others. That very same creativity, resilience, innovation, and courage that typifies you, our students, will now serve us all well as we support each other throughout our terrific University of New Haven community. I hope that when this crisis passes, and it will, that we all will look back on these most difficult times as an example of our collective strength, mutual support, and remarkable accomplishment.

    We share your disappointment, especially our seniors and graduate students in their final term, that we could not complete this semester in person. Please know that wherever you are today, the University of New Haven is still your academic home and the faculty are proud that you are a part of Charger Nation, our Charger Family. Please take care of yourself.

    Sincerely,
    Mario T. Gaboury, J.D., Ph.D.
    Interim Provost and Senior Vice President for Academic Affairs

  • Friday, March 20: President Kaplan Announces Spring Commencement Ceremonies Will Be Postponed

    Dear Members of the Class of 2020,

    I am writing to inform you that, in light of the unprecedented situation we are facing due to COVID-19, I have made the difficult decision to postpone the University’s spring Commencement ceremonies that were scheduled for Sunday, May 17.

    Let me be clear that we are not cancelling the Commencement exercises. We have every intention of holding our traditional Commencement ceremonies at the Oakdale Theatre on a to-be-determined date in the future. Ultimately, though, I believe that postponing the ceremony is the most prudent step to take at this time. Moreover, we will not delay the conferring of degrees on those who have completed their degree requirements in May. By not delaying the conferral of degrees we will keep those graduating students on track with their personal and professional plans.

    In the coming weeks, I will be speaking with student leaders in the Undergraduate Student Government Association, the Graduate Student Council, and the executive board of the Class of 2020. I am looking forward to hearing creative recommendations from them about how best to recognize and celebrate this milestone.

    I certainly understand that it is distressing to learn that an event you have looked forward to for so long is being postponed. I hope you take solace, though, in my promise to you that I will do everything in my power to ensure that you are able to take part in a fitting culmination of your time as University of New Haven students that recognizes all you have accomplished and all you are sure to achieve.

    I offer you my best wishes as you complete your final semester, and I look forward to the day when I can preside over a celebration of your academic success and personal growth that you so richly deserve.

    With best wishes,

    Image of Steve Kaplan signature

    Steven H Kaplan, Ph.D.
    President

  • Thursday, March 19: Follow-Up Instructions for Resident Student Move Out

    Dear Resident Students,

    I realize there have been a significant number of questions and concerns that have been raised since yesterday’s email about the opportunity to return to campus over the coming days to retrieve your belongings and move out of your residence halls.

    I would like to start by emphasizing that this is not mandatory and it is a completely voluntary option for resident students who have expressed an interest in picking up either essential items or all of their belongings at this time. Since the decision was made to continue remote learning for the rest of the semester, one of the most common questions we have received is when students would be able to retrieve these items.

    As a result, the University worked with local health officials to create a plan that follows all current local health guidelines about social distancing and limiting the number of people in one place. Understand that this process could change or be cancelled at any time due to the fluidity of the situation or individuals not abiding by the regulations.

    I am providing the information below in an effort to answer the most frequent questions we have received:

    • The two-hour time limit has been put in place per orders of local health officials.
    • Students will be allowed to bring multiple cars to campus and multiple people with them. Per local health mandates, it is imperative, though, that only the student and one other individual will be allowed in the building.
    • Bins that are typically available during traditional move-in days will not be available because of the health and safety concerns of people reusing the bins.
    • Porters will be stationed at each of the residence hall elevators to wipe down the interior of the elevators and all buttons after each use.
    • Individuals who are not able to remove all of their items from their rooms during their time slot will be able to leave belongings in their rooms, where they will be secured. Of course there will be no storage fee assessed.
    • Per order of the local health department, only 20 people will be allowed in a residence hall building at one time. As a result, there is a chance that not everyone in the same time slot will be permitted to enter a building at the same time. We will, to the best of our ability, provide that everyone has ample time to collect and remove their items. We thank you in advance for your patience and flexibility.

    For anyone not able to travel to campus to get their things at this time, or who is not comfortable doing so, their belongings will remain secured in their rooms. No storage fee will be charged. We will continue to keep people posted as to when there will be future opportunities to return to campus to retrieve your belongings.

    Let me also share an important note with students who have secured slots on Monday, Tuesday or Wednesday to collect their belongings. The Office of Residential Life has connected with the provost, and he has indicated that he has asked the deans to communicate with all faculty to encourage them to be as flexible as possible with those who will be on campus Monday through Wednesday to retrieve their personal items.

    Faculty will be informed about and expected to understand and accommodate the challenges you and your families are facing, and we are all committed to doing what we can to lessen the disruption this situation has caused. This also applies to students who left books or other important academic resources in their rooms, but who are not able to return or who are not comfortable returning to campus at this time to collect these items. Students in these situations should communicate directly with their professors who have been asked to accommodate students to the greatest extent possible. Please direct any concerns about this after communicating with your professor to the department chair or dean for assistance.

    Finally, I would like to emphasize that your decision to return to campus during the March 20 to 25 timeframe to retrieve your belongings – or deciding to leave non-essential items behind in your room if you do return to campus during your assigned time from March 20-25 – will have no bearing on your eligibility to be part of a program the University is currently evaluating that would provide a pro-rated refund (for graduating students) or credit (returning students) for room and board.

    If you have not already claimed a spot and want to move forward with coming to campus during this time, login to MyHousing to do so.

    Students who need to cancel their timeslot will need to email ResLife@newhaven.edu.

    If you did not RSVP a spot, and do not want to come, you have nothing to do at this time.

    Students with specific questions beyond the items addressed here should reach out directly to ResLife@newhaven.edu.

    We realize this has been a very trying time that has caused significant anxiety. We thank you again for your flexibility as we work together to navigate this challenging time, and we wish you and your families the best as we continue to weather this unprecedented situation.

    Sincerely,

    Rebecca Johnson
    Vice President for Student Affairs & Dean of Students

  • Older Notifications
  • Wednesday, March 18: Instructions for Resident Student Move Out

    Dear Resident Students

    We know that you are eager to return to campus to retrieve your course materials and belongings now that the decision has been made to move to a remote learning format for the remainder of the semester. Since the pandemic is a fluid situation and changes daily, understand that the plan described below may also change. We thank you in advance for understanding.

    We recognize that you were asked to leave campus on short notice last week. That was necessary due to our concern that students who attended an off-campus conference may have been exposed to COVID-19, and our desire to protect your health and safety. Since your departure, the University has been following CDC guidance recommendations for the cleaning and disinfecting of all buildings throughout the campus. Health Services has checked in with the students who may have been impacted and all are doing well. The University of New Haven has no reported cases of COVID-19 to date. However, understand that the State of Connecticut and the City of West Haven are both operating under a State of Emergency which has reduced or closed many services.

    The Plan to Remove Belongings from Residence Halls

    All university buildings are closed. Only the residence halls that are being opened for our resident students during their assigned time period to retrieve belongings will be accessible. Only belongings that are in students’ residence hall rooms can be retrieved. If students have belongings elsewhere on campus, please notify us at deanofstudents@newhaven.edu before March 22 and we will determine if it is feasible to get those possessions to you.

    We have been directed by the Public Health Official to ensure that you only come to campus on the date and time that you are authorized. You must limit your activity on campus to retrieving your belongings and promptly leave the campus. There can be no congregating anywhere on campus.

    In order to facilitate an orderly process and follow the guidance of federal and state officials, we have scheduled residence hall-specific, 2-hour time blocks from Friday, March 20 – Wednesday, March 25, for students to access their room or apartment for the purpose of removing belongings. Time slots will be strictly enforced to ensure appropriate and safe social distancing.

    • If you are symptomatic and/or coming from an area under isolation, do not come to campus. We will secure your belongings until you are able to return to campus. Students who are in that category, are unable to get to campus at all, or are unable to get to campus at their assigned date and time, should contact us at reslife@newhaven.edu.
    • Understand that should students show up outside of their scheduled times the Public Health Official may revoke our ability to allow you to retrieve your belongings. It is of the utmost importance that you adhere to your assigned time slot; if you show up at a time other than your reserved time you will be turned away at the directive of local and state health officials.

    PLEASE GO TO MyHousing to sign up for a time on the date your hall will be open. A limited number of students will be permitted for each time slot to allow for social distancing.

    • Come prepared to pack and leave campus quickly. It is recommended that you bring whatever you need to move your belongings i.e. handcarts, boxes, storage tubs, etc.
    • Only one individual will be permitted to accompany and assist you with your packing.

    What to Expect When You Get to Campus

    • After you arrive, you will be directed to a staging area and to your hall at the appropriate time.
    • Due to the tight turnaround time and to remain compliant with health official directives, we ask that you quickly remove your belongings and depart so we may serve our over 2,500 resident students in a very condensed period of time. Local health officials have mandated that this is a pack and leave process.
    • Dumpsters will be available for you to deposit refuse.
    • Understand that the campus is closed. This includes all administrative buildings and services. This is only an exception for residential students to return at specified times, by appointment, who need to retrieve their personal belongings.
    • Packages that the mailroom staff has been able to receive and sort will be delivered to student rooms in advance of your arrival.

    Students Currently Residing in the Residence Halls with Extenuating Circumstances

    • International students who are unable to return to their homes and have no other living options will continue to be accommodated in University housing. Please contact us at reslife@newhaven.edu.
    • Students with extenuating circumstances that prohibit you from leaving campus should contact us at reslife@newhaven.edu.
    • Extenuating circumstances DO NOT include employment or internship issues.

    We appreciate your patience as we work through this evolving situation, as well as your diligence adhering to your check out instructions. Thank you in advance for your cooperation as we manage through this very difficult time for our campus community.

    Rebecca Johnson
    Vice President for Student Affairs & Dean of Students

  • Tuesday, March 17: Update for All Employees from Human Resources

    Dear Colleagues,

    We are all continuing through a very unprecedented health crisis that is presenting its own set of challenges and certainly a high level of stress. We must continue to be vigilant and heed the advice and strong recommendations from our federal, state, and local governmental and health officials. This advice includes practicing social distancing and safeguarding the health of our community at large. At this time, it is particularly important to not add further burden to an already stressed health care system.

    As you know, on March 11 the University transitioned to a closed campus, and all non-essential employees were asked to work remotely until further notice. It is appropriate at this time for us to provide an update on where we are as of today, March 17:

    • Online student learning will continue for the rest of the spring semester. We anticipate that this transition to online learning will allow for our students to continue their academic progress without interruption, to the extent possible. If insurmountable difficulties present themselves, we will work with students to find the best solutions or appropriate alternatives.
    • Non-essential employees should continue to work remotely to perform their job duties.
    • Non-essential employees should NOT report to campus unless directed to do so.

    Recognizing that working remotely may be a new concept for some employees, particularly non-exempt employees who are not allowed to work remotely under normal circumstances, we are providing the resources listed below to help employees during this transitional period, as well as health and benefit-related services to support our faculty, staff, and their families.

    Working Remotely

    Employees should continue to interact with their supervisor and colleagues during this period. It is the expectation that employees working from home are fulfilling their normal job duties and hours.

    We also are asking supervisors to assess whether certain employees have extra capacity or time given the reduction in on-campus activity, and whether those employees can be shifted to perform other duties in support of business continuity. For those employees working remotely, please note the following tips intended to assist you during this transitional period:

    • Separate work life from home life.
    • Get “ready” for work; keep to your typical schedule.
    • Maintain normal work hours -- particularly for non-exempt employees who should continue to take required breaks and lunch time as if they were in the office.
    • Set up the proper environment by carving out a space in your home that’s a dedicated workspace. Ideally, the space should have a door so that you can shut out noise or interruptions. Workspaces are ideally not a kitchen or dining room table and, to the extent possible, your work area should be ergonomically correct.
    • Keep the lines of communication open with your supervisor and colleagues.
    • Weather and safety permitting, take a walk and get some fresh air and exercise.
    • Avoid engaging in activities you would normally not do if you were in the office.

    Assistance from The Office of Information Technology

    Embedded in the following link you will find information on how to use Blackboard, Zoom, Kaltura, Microsoft Teams, and VPN access: http://facultysupport.newhaven.edu

    In particular, please see the information found on that site regarding:

    • Accessing University Network systems from off-campus locations using the VPN application.
    • How to conduct a meeting using Zoom technology
    • How to use Microsoft Teams

    Please note that the original email contained detailed information on all of the above, which is best found on http://facultysupport.newhaven.edu

    Additional Resources

    Additionally, we would like to remind you of several outside organizations that may be of assistance to you during this extraordinary period:

    University’s Employee Assistance Program (EAP): Click here to view details (myCharger login required)

    Virtual Doctor Visits: For those employees and/or their eligible dependents who are currently enrolled in the University’s benefit plans, please click here to access an informational document on how to register and utilize this effective alternative (myCharger login required).

    We are hopeful that normal work at campus will resume at some point in the near future. In the meantime, thank you for your efforts to stay healthy, for your cooperation, and for continuing the important work of the University during this extremely challenging time.

    If you have any questions, please contact us at officeofhumanresources@newhaven.edu.

    Please stay safe and healthy.

    Regards,
    Caroline V. Koziatek
    Vice President for Human Resources, Title IX and Diversity Officer

  • Monday, March 16: Important Coronavirus Update – Online Classes Extended for Remainder of Spring Semester

    Dear Members of the University Community,

    In response to the developments of the coronavirus global pandemic that have taken place over the weekend and the federal guidelines put in place earlier this afternoon, as well as discussions I have had with student and campus leaders, and a continuing assessment of what is occurring here in Connecticut and across the nation, I have made the difficult decision to extend our current state of remote learning for the remainder of the semester. This is a conclusion I have reached with much regret, but I am steadfast in my belief that this is the most prudent choice to make at this time.

    Since I wrote last week, Connecticut Governor Ned Lamont, the Centers for Disease Control and Prevention, and the federal coronavirus task force issued guidelines limiting public gatherings, and health experts continue to advise that the U.S. is likely only seeing the early impacts of the virus and predict that the situation is likely to get considerably worse before it gets better.

    Public school districts, civic organizations, college and professional sports leagues, and international conferences have also cancelled activities well into the spring and even summer, and many institutions of higher education have already made the decision to instruct students through remote learning for the balance of the semester.

    Earlier this afternoon, the federal government announced its latest recommendations that, over the next 15 days, Americans should not gather in groups of more than 10 people, schooling should be at home, and discretionary travel and social visits should be avoided. If anyone in a household tests positive for COVID-19, everyone who lives there should stay home.

    In seeking guidance from other senior leaders and discussing the decision-making process navigated by universities, school districts, and organizations, I have regularly read a sentiment that has strongly resonated with me, and I believe it will with you as well: In the end, it will be impossible to know if we overreacted or did too much, but it will be quite apparent if we underreacted or did too little.

    The gravity of this complex decision – and the far-reaching impact it has on so many – is not something I take lightly. Those who know me will understand that this is not the outcome I desired. My heart goes out to all of our students who have had their dream experience truncated by forces beyond our control. That is especially true for our seniors, student-athletes, and members of clubs, organizations, and academic competition teams who have seen their activities and seasons disrupted.

    I had the opportunity earlier today to convene a conference call with members of the executive boards of the Undergraduate Student Government Association and the Graduate Student Council. At that time, we agreed that extending online learning through mid-April – and reassessing later this month the potential of resuming in-person classes in mid-April – made the most sense. Subsequent to that phone call, though, the federal government shared its latest guidelines that, unfortunately, compelled me to alter this decision.

    Please know, it was truly inspiring to hear how passionately our student leaders – and those they represent – wanted to return to campus to be reunited with so many individuals who hold special places in their hearts. The boundless enthusiasm I heard from those students is what makes this decision so incredibly trying.

    Ultimately, I have concluded it is of paramount importance for us to accept the magnitude of this unprecedented situation and recognize the collective responsibility we all have to do what we can to help stop the spread of this global pandemic. This is what we must all commit ourselves to in order to return to a sense of normalcy as soon as possible.

    Though it is hard to see it now, there will be a time when our students look back on this as an experience that strengthened their character and elicited a sense of human understanding they never imagined. Nothing would make me happier than to bring our students back to West Haven to resume the richly rewarding experience of campus life. But that would not be the correct decision at this time.

    In the coming days, I will continue to provide important information and regular updates on what this decision means for you. In the meantime,

    • Please continue to take care of yourselves and others. Remember to share with our Health Services team (203-932-7079) any illnesses that might occur and complete the online illness form, if necessary. Please continue to follow the travel guidance we have shared that is listed on this webpage, and do not forget to continue to check your email and newhaven.edu frequently during spring break for important updates. At this time, it is incumbent on all of us to observe the social distancing practices that have been advised by the CDC. We all have a responsibility to do our part to help, as public health officials describe, "flatten the curve" of this pandemic.
    • We will communicate plans for our University employees in a separate email.
    • Campus residence halls will remain closed except for those few international students and others with special circumstances for whom we are providing housing.
    • We recognize that students will need to return to campus to retrieve belongings. We will communicate in the coming days about a schedule and process to make that possible.
    • Please continue to share with us any challenges or obstacles you may be experiencing with your online coursework. Share your feedback with your instructor, and, if you still have concerns, with your department chair or academic college or school dean. We will communicate in the coming days additional steps we will be taking to help you with your remote learning experience. We are especially cognizant of the particular challenges for online learning posed by certain majors and classes with lab components. We are working through potential solutions and will communicate those alternatives soon.
    • The University is evaluating a credit policy for returning students as well as a refund policy for graduating students on a pro-rated basis for room and board. As this is an evolving national emergency, a final policy will be issued when the duration of this event is known.

    I am grateful for the thoughtful and often touching emails that so many of you have sent, and for your notes of support. I share your passion for the University of New Haven, just as I share your disappointment that all of our lives have been so disrupted.

    My priorities for you have not changed: health and safety first, and the ability for our students to be able to continue their studies. Thank you again for your flexibility and your support as we continue to navigate this ever-evolving situation.

    With best wishes,
    Steven H. Kapan, Ph.D.
    President

  • Friday, March 13: Important Coronavirus Update from President Kaplan to All Students

    Dear Students,

    I am writing to thank you for the patience and understanding that you have shown over the last few days. I know this has been a trying time for everyone as we respond to the uncertainty caused by the coronavirus. I appreciate the significant challenges this situation has presented, and I sympathize with the disruption this has caused and the far-reaching impact it continues to have.

    From the beginning of our considerable and difficult deliberations on the most appropriate response to this unprecedented global crisis, I had two priorities for you. The first was to do everything in our power to protect your health and safety. The second was to give you the best opportunity to continue your studies uninterrupted.

    With that in mind, I hope your online classes and the distance learning initiatives you are participating in are proceeding as smoothly as possible. Do not hesitate to share with us any challenges or obstacles you may be experiencing. Please share your feedback with your instructor, and if you still have concerns, with your department chair or college dean. I have empowered faculty and staff to do everything they can to continue to enhance and enrich the experience of your online learning.

    I am sure that you and your families are anxious to learn more about when you will be able to return to campus. Rest assured we are monitoring this situation closely and seeking regular guidance from local and state public health authorities, as well as the Centers for Disease Control and Prevention and the U.S. State Department. We expect to be able to share more information early next week.

    Finally, I hope you take the opportunity to find time to take care of yourselves and others as we work through this important situation. Remember to share with our Health Services team (203-932-7079) any illnesses that might occur. Please continue to follow the travel guidance we shared last week that is listed on this webpage (newhaven.edu/coronavirus) and do not forget to continue to check your email and newhaven.edu frequently during spring break for important updates.

    Thank you again for your flexibility and your support as we continue to navigate this ever-evolving situation. As always, I have great confidence in the strength and resilience of the University of New Haven community.

    With best wishes,
    Steven H. Kapan, Ph.D.
    President

  • Thursday, March 12: President's Update to University Alumni & Friends

    Dear Alumni and Friends,

    I am writing to inform you about the University’s response to coronavirus and to provide an important update on the University’s Centennial Ball, Giving Day, and other upcoming special events planned as part of the University’s Centennial celebration.

    As a University community, we have been closely monitoring the impact of COVID-19 and following the recommendations of the Centers for Disease Control and Prevention and the U.S. State Department to help prevent the spread of the virus and to ensure the safety of everyone in our University community.

    Earlier this week, as you may have already learned, the University, out of an abundance of caution, suspended all in-person classes through March 24. While there are currently no confirmed cases of COVID-19 on campus, we believe it is most prudent to implement these measures at this time.

    In light of the unpredictable nature of the coronavirus, I have made the difficult decision to postpone the Centennial Ball on April 4, and the several special programs, including the unveiling of our new Charger statue, we planned around the Centennial Ball.

    I regret to have to do this, but I believe this is the right step to take to protect the well-being of the many guests who would be on campus as part of our Centennial celebration.

    At this time, we do expect to move forward with our Founders Day and Giving Day events on April 30. This will be our first-ever day of giving, a day where everyone can celebrate their Charger Pride. I hope you will be able to support those efforts. More details about these programs will be shared soon.

    In the coming weeks, I will share a new date in the fall for our Centennial Ball and the other programs that are being rescheduled. We certainly have much to celebrate, and I can assure you that we will use this additional time to make our commemoration of this milestone anniversary even more memorable.

    The University of New Haven has proven throughout our storied history to be remarkably resilient and adept at adapting to new opportunities. Rest assured that we will emerge from this temporary challenge as an even stronger institution now and in the future. Above all, we are committed to lessening the disruption this situation has on our students, and we are committed to ensuring they are able to meet the academic goals they have for this semester and beyond.

    Thank you for your understanding and patience as we continue to navigate this ever-evolving situation. As always, I thank you for your support, and I look forward to continuing to celebrate our Centennial with you in the near future.

    With best wishes,
    Steven H. Kapan, Ph.D.
    President

  • Tuesday, March 10: Email Sent to All University Students Regarding Continuation of Coursework

    Dear Students,

    This message is being sent as a follow up to the email you received yesterday from President Kaplan.

    As President Kaplan indicated, due to the unpredictable nature of the Coronavirus spread in the U.S., we made the decision to suspend in-person classes and in-person exams through Tuesday, March 24th. You will be informed of any changes to this that are made necessary by ongoing COVID-19 developments.

    Please know that we are committed to limiting the disruption this has on your studies. To better ensure that you can continue your coursework for the remainder of this week and for the two days following our one week for spring break, I have asked all faculty members to develop flexible, alternative means to deliver course content and also to reschedule exams. If an alternative delivery format is not immediately available, a plan for making up classwork will be developed and communicated to you by your professors.

    I strongly encourage you to reach out directly to your professors, and I have also asked all professors to connect directly with their students. The primary approach for each course, with very few exceptions, will be online learning, or through another electronic course content delivery format such as Zoom teleconferencing. In the immediate time period, your professors will help you keep up with your coursework, and will also help you plan for the remainder of the spring semester.

    If you have concerns about whether your computer or Internet connection will allow you to participate fully in your courses, please complete the form for that purpose in the FAQs on this webpage. If you have other support issues or questions, or you cannot access that webpage, please contact Information Technology Support at studenttechsupport@newhaven.edu or 203-932-8324, press option 2.

    Our priority is helping you meet the academic goals you have for this semester, especially those who are preparing to graduate in May. We are committed to providing you with support to enable you to maintain your normal academic progress, to the extent possible. If insurmountable difficulties present themselves, we will work with you to find the best solutions or appropriate alternatives.

    If you have any other questions about this situation, please refer to the information and FAQs also found on this webpage.

    For questions about your coursework, please contact your professor first and, if you need further assistance, then contact your department chair or college dean.

    Thank you again for your understanding and patience as we continue to work together to handle this very challenging situation.

    Sincerely,
    Mario T. Gaboury, J.D., Ph.D.
    Interim Provost and Senior Vice President for Academic Affairs

  • Monday, March 9: Email Sent to University Community Regarding Suspension of In-Person Classes, In-Person Exams, and Events

    Dear Members of the University Community,

    Out of an abundance of caution, I have made the decision to suspend all in-person classes and exams through the remainder of the week, leading up to the start of spring break on March 14. In addition, in-person classes on March 23 and 24 have been cancelled. This situation will be monitored, and more information will be forthcoming about the exact date that classes will resume.

    Faculty members will be asked to develop alternative means of instruction delivery and will reschedule exams. To the extent that alternative delivery is not immediately available, a plan for making up the classwork will be developed. Students will be notified of those developments.

    Non-essential employees should expect to work from home beginning on Wednesday, March 11.

    All currently scheduled events and athletic contests are cancelled as of 6 p.m. today, Monday, March 9 through March 24. In the meantime, we will evaluate ongoing developments and make a determination about events and athletic contests beyond March 24.

    Residence halls will close as of 5 p.m. on Tuesday, March 10. Those who need extra time to make travel accommodations must leave the residence halls by noon on Wednesday, March 11. Students with special circumstances should contact the Office of Residential Life.

    While there currently are no confirmed cases of COVID-19 on our campus, these decisions were made after learning that individuals on our campus may have been exposed to a confirmed case of the virus after attending an out-of-state conference.

    Based on current Centers for Disease Control and Prevention guidelines and recommendations, I believe suspending classes at this time is the most prudent step to help prevent the spread of COVID-19 and to ensure the safety and well-being of the entire University community.

    The CDC continues to advise those who believe they have come in contact with anyone who has been exposed to COVID-19 to monitor themselves for any signs of illness and to take their temperature twice daily. Should you become ill, you should self-isolate and seek medical care ASAP for evaluation and testing. You should call your primary care physician before going to the office and notify Human Resources at 203.932.7297. Individuals who do seek medical care must also contact the University’s Health Services Office at 203.932.7079. For additional information, please visit www.cdc.gov.

    At this time, we are cancelling university-sponsored travel until further notice, and we are continuing to advise against non-essential personal travel.

    Thank you in advance for your patience and flexibility as we navigate this challenging and ever-evolving situation.

    Please monitor the University website at www.newhaven.edu or myCharger for further developments and announcements.

    With best wishes,
    Steven H. Kaplan, Ph.D.
    President

  • Thursday, March 5: Email Sent to University Community Regarding Travel Guidance

    Dear Members of the Campus Community,

    With Spring Break approaching, we feel it is prudent to reinforce the University's current guidance regarding upcoming travel. In light of the unpredictable nature of the coronavirus, all members of the University community are strongly discouraged from nonessential international travel at this time.

    The Centers for Disease Control and Prevention has instituted level 3 warnings advising against nonessential travel to Italy, China, South Korea and Iran. Those who do decide to travel to these countries should self-report to the Health Services Office at 203-932-7079 and refrain from coming to the West Haven or Orange campuses for 14 days after their arrival back in the United States.

    In the coming days and weeks, we will provide updates on the status of operations at our Tuscany campus and on upcoming University-sponsored international trips and programs planned for later this spring and this summer.

    Allow us to take this opportunity to remind you of the precautions that are being recommended by the CDC to help you stay healthy:

    • Wash your hands for 10-20 seconds often, or use your own hand sanitizer or the sanitizer the University has placed in key locations throughout campus.
    • Cough and sneeze into your elbow, and wash your hands after using tissues.
    • Suspend handshaking in favor of a fist bump or slight bow or elbow bump.
    • Avoid touching your face, nose, mouth, and eyes if you have not washed your hands.
    • Open doors with your closed fist or hip and do not grasp the handle with your hand, unless there is no other way to open the door. This is especially important when opening doors for public bathrooms and other shared or commercial spaces.
    • Provide six feet of personal space.
    • Self-isolate if you feel ill and use a disposable face mask as needed.
    • Make sure you have a digital oral thermometer for personal use.
    • Clean and disinfect shared objects and surfaces.
    • Students can report illnesses at www.newhaven.edu/illnessnotification.

    Additionally, University employees should also consider the following:

    • If you develop a cough and fever at work, or are at higher risk of complications from a respiratory virus, please go home as soon as possible, and contact your health provider by phone. Do not go to the University's Health Services office. If you are enrolled with the University-provided health insurance, please use Teledoc to discuss your symptoms over the phone with a physician.
    • If you supervise others and are concerned about one of your employees who may be exhibiting symptoms, seek Human Resources guidance.
    • In the unlikely event you or a family member are diagnosed with coronavirus, please notify Iris Calovine at 203-932-7297. Your information will be kept confidential, but we will help facilitate the necessary and appropriate next steps.

    We encourage you to be wise, be cautious, and to follow the current recommendations of the CDC. Ultimately, we all have a responsibility to help ensure our safety and the well-being of the fellow members of our campus community. We thank you in advance for your cooperation.

    Sincerely,

    Rebecca Johnson
    Vice President for Student Affairs and Dean of Students

    Carol Koziatek
    Vice President for Human Resources

  • Wednesday, March 4: Email Sent to All Spring 2020 Tuscany Students

    Dear returning Prato students,

    I would like to take this opportunity to welcome you back to the United States. We were all very disappointed that your time at our Tuscany campus was shorter than anticipated, but I know that your personal frustration was much greater. Please be assured that I am committed to lessening the impact that this disruption has on your academic progress.

    To ensure you stay on track with your coursework, I strongly encourage you to reach out directly to your professors. A plan is being developed for each course that you were taking in Prato. The primary approach, with very few exceptions, will be online learning with your current instructors. In the immediate term, your professors will help you keep up with materials leading up to spring break, and they will help you plan for the remainder of the spring semester.

    I have also asked your professors to connect with each student who has returned from Italy. This week will be very flexible to give everyone time to settle in following your return stateside. By next week, if not before, the interactions with your instructors should be fully back on track.

    Our priority is helping you meet the academic goals you have for this semester, and we will provide all of the necessary resources and support to enable you to do so. If there are complications or obstacles, we will work with you to find the best solutions or appropriate alternatives. If there is a question that your professor cannot address, then they may refer you to Dean Murphy or one of the main campus deans in West Haven who oversees that course.

    Thank you again for your flexibility and patience as we continue to work together to handle this challenging situation.

    Sincerely,

    Mario T. Gaboury, J.D., Ph.D.
    Interim Provost and Senior Vice President for Academic Affairs

  • Tuesday, March 3: Email Sent to University Community Regarding Instructions to Returning Tuscany Campus Students

    As the unpredictable nature of the coronavirus continues, I wanted to inform you of some important developments.

    As of this writing, there are no known cases of COVID-19 at the University of New Haven or in Connecticut. We continue to work with authorities here and abroad to bring you the latest information. Please consult the health protocols that we have outlined on the University website.

    In the coming days, I will share our guidance with respect to personal travel during spring break and planned academic travel later this spring and summer.

    You are aware that, quite reluctantly, I suspended operations at our Tuscany, Italy, campus. Fifty-five students and two faculty members (with their two children) returned to the United States last Friday, and the remaining 25 students and two faculty members will return to the U.S. tonight. None of the individuals who have returned have exhibited any symptoms of the coronavirus. They have been advised to monitor their health and to seek medical care should they become ill.

    We wrote to all 80 students and their families yesterday to reinforce that they will not be permitted to return to our West Haven or Orange campuses until the conclusion of spring break. We are implementing this measure out of an abundance of caution to help ensure the well-being of the entire University community.

    Many of you have expressed anxiety over potential coronavirus exposure. These are concerns we take very seriously. We reminded the students who have returned from Italy that adhering to University regulations is part of the University's Code of Conduct and is an integral part of protecting everyone's safety.

    We will continue to work closely with those who have returned from Tuscany to help limit the impact this situation is having on their academic pursuits.

    In the meantime, please remember that we must always embody the ideals of a welcoming and inclusive community. Our primary concern is the health and safety of everyone. Understand that certain individuals in our community have had their lives disrupted and are experiencing an especially heavy burden. I cannot overstate the need to show compassion and understanding to everyone in our University community at this time.

    I thank you, as always, for your continued patience and cooperation.

    With best wishes,
    Steven H. Kaplan, Ph.D.
    President

  • Sunday, March 1: Email Sent to Students Who Initially Stayed in Tuscany

    Dear Tuscany Students and Families,

    I am writing to provide you an important update. In response to the Centers for Disease Control and Prevention (CDC) and the U.S. State Department raising travel and health advisory levels in all of Italy to warning level 3 and their recommendation that travelers avoid nonessential travel to Italy, I have made the decision to temporarily suspend all operations at our campus in Tuscany.

    Therefore, I am requiring that all students and faculty currently in Tuscany return to the United States. We are preparing to make accommodations for students and faculty in Prato to return, and we will communicate travel details as soon as they are finalized. I regret to have to do this, but I believe this is the most prudent choice to make at this time.

    As we mandated for the group that returned on Friday, individuals coming back from Prato will not be permitted at the University's West Haven or Orange campuses until the conclusion of Spring Break. These individuals should follow the health protocols that we have outlined on the University website.

    I will continue to monitor the situation in Italy and will communicate whether you will have the option to return to Tuscany or if you will complete the spring semester in West Haven. In either instance, students will complete their courses in a classroom setting or through an alternative delivery/distance-learning format. If a student decides not to return to one of our campuses, we will attempt to provide course continuity through an alternative delivery/distance-learning format, to the extent possible. Students should contact their instructors or College dean if they have any questions or need any assistance.

    In the coming days, we will communicate further with the students about plans for continuing their coursework through Spring Break.

    The decision to temporarily suspend operations on our Tuscany campus is one I do not make lightly and was made following consultation with the U.S. State Department, the U.S. Consulate, the Italian Educational Ministry, the Italian Department of Civil Protection, Italian health authorities, and the Association of American College and University Programs in Italy.

    Like you, I am disappointed that your time in Italy has been much shorter than any of us anticipated. I understand that life in Prato (and many parts of Italy) continues with little interruption, and you will no doubt question the decisions that are being made from elsewhere.

    However, I believe that our health and governmental institutions are acting in the best interests of people across the globe, and we must be responsive to their actions. With few exceptions, colleges and universities across the U.S. are responding in kind.

    My main concern is ensuring the safety and wellbeing of everyone in our University community, and I want to ensure a smooth transition back to the United States for all of you and limit the disruption this has on our students' current academic pursuits.

    For more information, you can contact our Study Abroad Office in West Haven at (203) 605-8691. Anyone in Prato seeking assistance after hours should call the emergency number in Tuscany at +39 338 946 6785.

    Over the eight years that we have had the Prato campus, I have spoken with several hundred of the students who have been there. I also personally created the campus and engaged Kevin Murphy to run it. I know what our students there this spring are being forced to leave behind and how difficult this is for them. I thus have struggled with whether to allow our students to stay on in Prato to see if the health threat subsides; but with the CDC increasing the risk level, I see no other option but to close the campus until the situation in Italy has normalized.

    With best wishes,
    Steven H. Kaplan, Ph.D.
    President

  • Thursday, Feb. 27: Email Sent to Tuscany Campus Students Returning to America on Feb. 28

    In anticipation of our students' impending return to the United States, I am writing to pass along several important reminders.

    Those returning from Tuscany will not be permitted to return to the West Haven or Orange campuses until the conclusion of Spring Break on March 22. This is a measure we are implementing out of an abundance of caution to help ensure your wellbeing and the safety of everyone in our University community. In addition, this will enable us to make the necessary adjustments to accommodate students who decide to complete the spring semester on the West Haven campus.

    Per the latest guidelines from the Centers for Disease Control and Prevention, those arriving back in the United States from Prato should take their temperature twice a day (a.m. and p.m.) for 14 days and monitor themselves for any signs of illness.

    Those returning from Prato should also contact their primary care physician to let them know that they have just returned from abroad. Should they become ill, they should self-isolate and seek medical care ASAP for evaluation and testing. Individuals who do seek medical care should also contact the University's Health Services Office at (203) 932-7079. For additional information, please visit www.cdc.gov.

    For more information, you can contact our Study Abroad Office in West Haven at (203) 605-8691. Anyone in Prato needing assistance after hours should call the emergency number in Tuscany at +39 338 946 6785.

    Thank you in advance for your cooperation.

    Sincerely,

    Rebecca Johnson
    Vice President for Student Affairs and Dean of Students

  • Tuesday, Feb. 25: Email to University Community Regarding Tuscany Campus

    I am writing to inform you that due to the evolving threat of the coronavirus in Europe, we are recommending that students, faculty, and staff currently at the University's Tuscany campus in Prato, Italy, return to the United States. We are assisting all students, faculty, and staff in Prato who would like to return to the United States to enable them to do so in the coming days.

    Those returning from Tuscany are required to return to their homes until the conclusion of Spring Break on March 22. At that time, we hope to give those impacted the option to return to Tuscany, or they will be able to complete the spring semester in West Haven.

    For any students who wish to remain in Tuscany, we will, as always, do our best to offer them the resources they need to continue their studies.

    The decision to recommend that those in Prato return to the United States was made following consultation with the U.S. State Department, the U.S. Consulate, the Italian Educational Ministry, the Italian Department of Civil Protection, Italian health authorities, and the Association of American College and University Programs in Italy.

    Our main concern is ensuring the safety and wellbeing of everyone in our campus community. We also want to ensure a smooth transition back to the United States for students who wish to return from Prato and limit the disruption this has on our students' current academic pursuits.

    We will continue to update the University community as necessary. Thank you in advance for helping to ease the impact of those affected by this situation.

    With best wishes,
    Image of Steve Kaplan signature

    Steven H. Kaplan, Ph.D.
    President

  • Tuesday, Feb. 25: Email to Tuscany Campus Students and Families Encouraging Return to United States

    Out of concern for the safety and wellbeing of our students, faculty, and staff in Prato, we are encouraging a return to the United States and are providing students, faculty, and staff with an opportunity to return if they wish. We will assist all students and staff in Prato who would like to return home to be able to do so in the next few days.

    We are in the process of arranging travel for students who wish to return to the United States. Details about travel arrangements will be disseminated as soon as they are finalized.

    Students coming back from Tuscany will be asked to return to their homes until the conclusion of Spring Break. At that time, we hope to give the impacted students the option to return to Tuscany, or they can complete the spring semester in West Haven.

    As always, our faculty and staff who remain in Tuscany will continue do everything within their means to support the remaining students during the duration of their time in Tuscany although services may be impacted by decisions that might be made at the local level.

    For any students who would like to remain in Tuscany, we will do our best to offer them the resources they need to continue their studies. Those students should understand that remaining in Tuscany could become difficult or uncomfortable. We cannot predict what that might look like. Those students who remain should consult the US Consulate in Florence for information.

    Our main concern at all times is ensuring the safety and wellbeing of our students, faculty, and staff in Italy. We also want to ensure a smooth transition back to the United States for students who wish to return from Prato and limiting the disruption this has on our students’ current academic pursuits. More definitive details on the resources that will be available to help assist students in continuing their coursework will be shared in the coming days.

    For more information, you can contact our Study Abroad Office in West Haven at (203) 605-8691. Anyone in Prato needing assistance after hours should call the emergency number in Tuscany at +39 338 946 6785.

    Sincerely,

    Mario T. Gaboury, Ph.D., JD
    Interim Provost and Senior Vice President for Academic Affairs
    Gregory E. Eichhorn
    Vice President for Enrollment and Student Success

  • See All See Less
Frequently Asked Questions
    General
  • What steps has the University taken to communicate with students, faculty, and staff?

    The University community is being updated on a regular basis via email, and this webpage. All major communications are archived in the Important Notifications section of this webpage. Frequently Asked Questions are being added to this page, as necessary.

  • Academics
  • What emergency academic policy changes have been put into place because of COVID-19?

    COVID-19 EMERGENCY ACADEMIC POLICY CHANGES - Summary (provided by the Office of the Provost)

    CHANGES TO TRADITIONAL (A-F) GRADING: The A-F system is the default, i.e., unless a student chooses the Pass/Fail system outlined below. If a student's grade at the end of the term dictates that they would ordinarily receive a grade of F, they will instead receive a “U,” which will not count against GPA but also does not count as satisfactory completion of the course, meaning no course credit will be given.

    PASS/FAIL OPTION: Students may choose this option for a single course, multiple courses, all courses, or no courses taken during this period. For each course taken during the period in which this policy is in effect, students will receive a letter grade unless they elect to switch to Pass/Fail grading for that course. Students wishing to choose the Pass/Fail option for a course should notify the Registrar (through a system to be announced) prior to May 5, 2020.

    For courses where students choose the Pass/Fail option, regardless of the grade that would have been earned during the term, the student will be assigned either a Pass (P) or Fail (U). Pass will be earned when the grade would ordinarily have been between A and D- (undergraduate courses) or A and C- (graduate courses), while Fail will be earned if the student’s grade is below D- (undergraduate) or C- (graduate). A Pass will count as having successfully completed the course for purposes of academic progress, and the student will receive course credit, but no quality points will be earned, meaning it will not affect the student’s GPA either positively or negatively. A Fail (U) will not count as having successfully completed the course, meaning no course credit will be received, but likewise will not affect the student’s GPA.

    Please note that while a Pass/Fail grade is what will be recorded on the transcript, the traditional letter grade will also be retained for course prerequisite purposes. If you are in a program that requires licensure or certification this may be relevant, and students should consult with their advisors, and, if applicable, with Athletics, Financial Aid, and/or International Student Office before selecting to go to Pass/Fail for courses. All students should check with their advisors about the advisability of the Pass/Fail option.

    ACADEMIC STANDING: Students currently on academic probation of any kind will not be penalized based on their grades during this period.

    MID-TERM GRADING: Midterm grades for Spring 2020 are due by April 15, 2020 and faculty are asked to submit grades by this date so that students will be aware of their current standing. However the system will allow faculty to submit midterm grades as late as necessary.

    REPEAT POLICY: All limits contained in the policy regarding repeating courses are suspended for courses taken during this period.

    WITHDRAWAL (W) POLICY: Students may elect to withdraw from a course until May 5, 2020.

    INCOMPLETE (INC and INC+) POLICY: Incomplete grades (INC or INC+) earned during this period will not be converted into failing grades under any circumstances. If the remaining work toward an INC is completed within one academic year, it will be converted to either a letter grade (A-D-) or a Pass grade, but if the work is not completed, it will remain an Incomplete. Policies regarding requesting extensions to make up the INC+ grade remain in place.

    COMPLETION OF EXISTING INCOMPLETE (INC and INC+) COURSES: Students who already have an Incomplete grade (INC or INC+) with work pending will not have such courses converted to failing grades, and will have such reasonable amount of additional time as necessary to complete the work still outstanding.

    THIS POLICY IS SUBJECT TO UPDATES AND TECHNICAL CORRECTIONS

  • How will online delivery of classes affect graduation status and progress toward degree?

    The University is committed to developing alternative course delivery that will allow our students to continue their coursework. Academic program leaders are reviewing the situation now and developing these plans, which will be communicated to students by their instructors. A priority is being placed on students who are anticipating graduating in May. The University will provide the necessary resources and support to the extent possible to enable students to meet their academic goals, and if insurmountable difficulties present themselves, we will work with students to find the best available solutions or appropriate alternatives.

  • How can I contact the Office of Information Technology (OIT) to let them know that I do not have a working computer or internet connection?
  • What resources are available for students in need of Internet access?

    Any student in need of internet service is encouraged to reach out to Comcast (call 1-855-846-8376) or Charter Communications (call 1-844-488-8395) to see how they can receive 60 days of internet service for free.

  • Personal Health
  • Who should I contact with a health-related question or concern?

    In addition to contacting your primary care physician, individuals with health-related questions can contact the University’s Department of Health Services by calling (203) 932-7079 from 9 a.m. to 4:30 p.m., Monday through Friday. After hours, individuals can call (203) 815-9877 to speak with a nurse on call. Should you need to leave a message, the on-call nurse will return you call. At this time it is important for members of the University’s Health Services staff to actually speak with those who have health-related questions, enabling the staff member to accurately assess any issue and provide a personalized response beyond what can be done via email.

    Students who have symptoms of a fever, cough, shortness of breath, or sore throat should self-isolate and seek medical care ASAP for evaluation and testing. Individuals are advised to call their primary care physician or local urgent care center before visiting the doctor’s office. Students should also complete the University’s online illness notification www.newhaven.edu/illnessnotification.

  • Residential Life
  • When can students move out of the residence halls and retrieve their belongings?

    Since the decision was made to continue remote learning for the rest of the semester, one of the most common questions we have received is when students would be able to retrieve these items. The University worked with local health officials to create a plan that follows all current local health guidelines about social distancing and limiting the number of people in one place. In order to facilitate an orderly process and follow the guidance of federal and state officials, we have scheduled residence hall-specific, 2-hour time blocks from Friday, March 20 – Wednesday, March 25, for students to access their room or apartment for the purpose of removing belongings.

    This is not mandatory and it is a completely voluntary option for resident students who have expressed an interest in picking up either essential items or all of their belongings at this time. Understand that this process could change or be cancelled at any time due to the fluidity of the situation or individuals not abiding by the regulations. Students who are symptomatic and/or coming from an area under isolation, should not come to campus. Students who are in that category, are unable to get to campus at all, or are unable to get to campus at their assigned date and time, will have their belongings secured in their room until you are able to return to campus on a future date to be determined.

  • What about residential students that are currently living on campus?

    International students who are unable to return to their homes and have no other living options will continue to be accommodated in University housing. They should contact reslife@newhaven.edu.

    Other students with extenuating circumstances that prohibit them from leaving campus should contact us at reslife@newhaven.edu. Extenuating circumstances DO NOT include employment or internship issues.

  • What will happen with mail or packages that are being sent to campus?

    Effective Friday, March 20, the mailroom will no longer be receiving, delivering or shipping parcels or mail. The University will continue to monitor and will reassess in 15 days. Student packages that have already been received have been distributed to the residence halls. Those not picked up during move out will be returned to the mailroom. Since the mailroom will be closed, all parcels and mail sent to the University after March 20 will be returned to sender.

  • Will students be refunded for the portion of housing and meals they were unable to utilize?

    The University is reviewing the financial impact caused by the unexpected closure of residence halls and dining halls. Further updates will be posted on the University COVID-19 webpage and will be communicated to students. It is our expectation that current residential students and students with a meal plan that are returning to the University for the Fall 2020 semester will receive a prorated credit on their student account. Current residential students and students with a meal plan who are not returning to the University for the Fall 2020 semester will receive a prorated refund as long as their account is in good financial standing. Please note the amount of a credit or refund may be impacted by a student's financial aid award.

  • Travel & Study Abroad
  • What guidelines does the University have in place for personal travel?

    The University is continuing to advise against non-essential personal travel. Students who do decide to travel to countries where the Centers for Disease Control and Prevention has instituted level 2 or level 3 warnings advising against nonessential travel – including Italy, China, South Korea, Iran, and Japan – must self-report to the Health Services Office at (203) 932-7079 and refrain from coming to the West Haven or Orange campuses for 14 days after their arrival back in the United States.

    On March 8, the U.S. State Department issued an advisory warning U.S. travelers against cruise travel. View the CDC’s advice for travelers..

  • At this time, is University-sponsored travel continuing?

    As of March 9, the University has cancelled all University-sponsored travel until further notice.

  • What about students who were studying at the Tuscany campus in Spring 2020 and returned to the U.S.?

    A full list of messages, information, and FAQ specific to the students who were studying in Prato in spring 2020 can be found on this Tuscany-specific page.

  • What is the status of study abroad programs scheduled for summer and fall 2020, and should students continue to apply/deposit for them?

    No decision has been made to cancel any study abroad programming in the summer 2020 or fall 2020 terms. Students interested in these programs should continue to submit application materials, deposits, and down payments. If summer 2020 and/or fall 2020 programs are cancelled by the University, students will receive a full refund or credit to their account. If a program is not cancelled by the University, but a student doesn't feel comfortable going and wants to withdraw, they can do so before the program's withdrawal deadline. No refund will be issued for non-cancelled programs after the program's withdrawal deadline, as the University will have secured tickets, accommodations, etc. For specific questions about summer and fall study abroad programming, please contact the Office of Study Abroad at studyabroad@newhaven.edu.

  • International Students
  • What guidance does the University have for international students?

    The International Students Office is available to assist international students.

    Normally, F-1 visa regulations limit online study to a maximum of one course (3 credits) per term. However, SEVP has given us some special dispensations in order to deal with University adaptations due to the COVID-19 virus.

    Our advice to all international students right now is to stay calm, follow all health advisories and health best practices, continue your studies, and be in regular contact with your professors regarding completing coursework online.

    Also, students who are finishing coursework in May 2020 and are applying for OPT, would not qualify for OPT if they leave the country. We would thus recommend that students applying for OPT continue their application process, but stay in the U.S. to finish their courses.

  • Student Employment
  • Federal Work Study Student Employees: How will my federal work study position be impacted if I am not able to work due to COVID-19?

    At this time, the federal government will provide funding for all federal work study positions, even if student employees are not able to work due to COVID-19. Federal work study student employees will be paid based upon their weekly scheduled hours, as determined by the supervisor and the student at the beginning of their employment during the Spring 2020 term. Eligible federal work study student employees should have been awarded work study funds and completed the necessary work authorization and employment paperwork with the Student Employment Office prior to March 10, 2020. If the paperwork was not completed prior to March 10, 2020, the University will not be able to grant the work study award as per federal financial aid regulations.

    The weekly scheduled hours determined by the student and supervisor at the beginning of the Spring 2020 term will be paid from March 23, 2020 – May 13, 2020. Please be aware that your total compensation for this time period cannot exceed your federal work study award.

    In some cases, student employees may be able to perform their work remotely based on specific arrangements with their supervisors. Federal work study student employees approved to work remotely during this time will be paid the greater of either the hours they work or the weekly scheduled hours determined by the supervisor and the student at the beginning of their employment during the Spring 2020 term. If students and supervisors determine they are no longer able to perform work remotely, this will not affect their federal work study award based on the predetermined schedule and number of hours set with their supervisors.

    Student employees should be on the lookout for emails from the Payroll Office containing important information about their pay.

  • Non-Federal Work Study Student Employees (Formerly Bursary Student Employees): How will my non-federal work study job be impacted if I am not able to work due to COVID-19?

    Although the Federal Government is not providing funding for non-federal work study student employees, the University and President Kaplan are committed to assisting our student employee population during these difficult times.

    Any non-federal work study student employee who is not able to work due to COVID-19 between Monday, March 23, 2020, and Friday, May 8, 2020, will be paid 60 percent of their average hours worked over the last five pay periods, as calculated by the Payroll Office. Student employees must have been approved for and worked in their position(s) prior to March 10, 2020, in order to be eligible.

    In some cases, student employees may be able to perform their work remotely based on specific arrangements with their supervisors. Student employees approved to work remotely during this time will be paid the greater of either the hours they work or 60 percent of their average hours worked over the last five pay periods.

    Student employees should be on the lookout for emails from the Payroll Office containing important information about their pay.

Health Advisories
Centers for Disease Control and Prevention (CDC)

The CDC maintains a comprehensive website about Coronavirus (COVID-19).

World Health Organization (WHO)

Visit the WHO's health topics page on Coronavirus (COVID-19).

U.S. Department of State

The State Department maintains a comprehensive website about travel advisories related to Coronavirus (COVID-19).