Returned Payment Policy

In the event a check/e-check payment is returned unpaid for any reason, a $30 returned check fee will be added to the student account. These reasons can include, but are not limited to, insufficient funds (NSF), account closed, cannot locate bank account, stop payment, or invalid account number. Please note the Bursar’s Office does not have access to your payment details and is unable to tell you why a payment was rejected.

Students will be notified via their university email account if a payment made to their account cannot be processed once we are notified by the bank of the rejected payment. Upon notification of a returned payment, it is the student’s responsibility to pay the outstanding amount and any associated fees immediately. Before you attempt to make another payment, we strongly recommend you confirm the account details with your bank including the routing/bank account numbers, and the exact name on the bank account. In addition, please verify there are sufficient funds available prior to making your payment.

Students with two or more returned check/e-check payments will have a “Return Check Hold” placed on their student account. This hold will restrict your eligibility to utilize the check/e-check payment option in the future and will remain on your student account indefinitely. Acceptable payment methods for students with a “Return Check Hold” include bank/cashier’s check, money order, credit/debit card in ePay, or international wire transfer.

For any credit/debit card payments that are returned as chargebacks, a $25 chargeback fee will be added to the student account.

Upon notification from the University’s Business Office regarding a chargeback, students will be informed via their university email account if a credit/debit card payment made to their account is reversed. It is the student’s responsibility to pay the outstanding amount and any associated fees immediately.

Students with one or more credit/debit card chargebacks will have a “Credit Card Payment Hold” placed on their student account. This hold will restrict your eligibility to utilize the credit/debit card payment option in the future and will remain on your student account indefinitely. Acceptable payment methods for students with a “Credit Card Payment Hold” include bank/cashier’s check, money order, check/e-check payment in ePay, or international wire transfer.

Important Note:
Returned payments may result in cancellation of classes and/or suspension of eligibility to register for future classes at the University of New Haven. Repeated offenses may be referred to the Dean of Students Office to be adjudicated as a violation of the Student Code of Conduct.