Frequently Asked Questions

Who can utilize CAPS?

CAPS services are available to any currently enrolled student at the University of New Haven.

Can I come once and try it out?

You can. We work on a consultation model, so you can come and see if therapy is the right fit for you, and then work with your therapist on what will work for you moving forward, if you’d like to continue to participate in therapy.

What kinds of therapy do you do?

Our therapists offer several different modalities including Cognitive Behavioral Therapy, Internal Family Systems, Person Centered therapy, Dialectical Behavioral Therapy, and Rational-Emotive Behavior Therapy. We tailor our approach to the client and what will work best for each client, depending on their needs and clinical goals.

Do you offer anything other than individual therapy?

We offer an array of support groups, a therapeutic process group, and consultation.

What if I don’t connect to my therapist?

We would encourage you to give a therapist a chance to work with you, but if you don’t feel you can connect with or work with a particular therapist, you are able to change to a different therapist in our center. If you would prefer to see a therapist outside of CAPS, we can assist with a referral to a community provider.

What kinds of things do you work on?

We work on whatever our clients need to work on. We see clients who struggle with anxiety, depression, trauma, grief, adjustment to college, difficulty connecting to others, eating disorders, and many other challenges.

Do you bill my insurance?

Our services are included in the cost of tuition, so we do not bill insurance.

Do you share my info or that I’m seeing a therapist with the University?

Our services are confidential. We do not share who our clients are or what they are working on with anyone outside of the center, including parents/ guardians/ family, other University departments, etc. However, we do need to maintain safety and follow legal mandates around safety, and so if we are worried about a client’s ability to remain safe or that child, disabled, or elder abuse may be occurring we may not be able to maintain confidentiality.

Can I receive my medication through CAPS?

We have a part-time APRN on our staff who can provide medication management and prescriptions.

What if I’m in crisis?

You can call our main number, 203-932-7333. During regular business hours ( M-F, 8:30-4:30) you can be connected to a clinician. After hours, you will be connected to an answering service who can contact an on-call clinician.

Can CAPS help me get services outside of the University?

Yes, we have a network of providers we can refer you to, and can aid you in how to access your insurance information as needed in utilizing outside providers.