Frequently Asked Questions About Student Health Services

The University of New Haven requires all students maintain major medical insurance as a condition of enrollment. University of New Haven offers a health insurance plan designed specifically for students through United HealthCare. Domestic students may waive health insurance coverage if they present evidence of other health insurance, including coverage under a parent’s or guardian’s plan, that provides benefits equal to or greater than the Student Health Insurance Plan administered by United HealthCare.

Visit the Student Health Insurance Website for plan information and to enroll, or to submit your waiver. Use your University of New Haven student email and password to log in.

Student demands on our on-campus healthcare services have grown exponentially. The benefits of having Hartford HealthCare provide health services to our students include:

• Access to over 3,000 doctors, specialists, counselors and others who work for Hartford HealthCare;
• Prescriptions delivered directly to campus – DAILY – for pick up in Student Health Services;
• Student access to a mobile health app and a nationally-connected electronic health record, which means all their health information is in one place and easy to access to improve how their care is coordinated;
• Expansion of the range of services provided to our students or through referrals, including preventive care, treating illnesses, mental health, athletic training, infection prevention strategies and more.

Care providers in our Student Health Services Center will be employees of Hartford HealthCare Medical Group (HHCMG) and be considered part of the HHC network of providers beginning July 1, 2025. Most health insurance plans accept HHC Medical Group as an in-network provider, including: Aetna, Anthem Blue Cross Blue Shield, Cigna, Connecticare, Health New England, Multiplan, United Healthcare, and Wellcare.

Please note: call your carrier to confirm Hartford HealthCare is in your network and share with them the “HHCMG Specialty” Tax ID Number: 37-1911194.

Beginning July 1, 2025, health services historically provided by Northeast Medical Group (NEMG) will be outsourced to Hartford HealthCare Medical Group (HHCMG), which will become the exclusive provider of health services for University of New Haven students. As part of this transition and to enable HHCMG to support our students’ care needs, we ask they please sign a consent form that will ensure HHC care providers can coordinate any care needed with the University of New Haven Leadership.

• HIPAA authorization form — this gives HHCMG permission to share with certain University of New Haven University offices relevant medical information when needed for student support services, accommodations or other forms of university support.

When you schedule an appointment at UNewHaven Student Health Services, you will be roomed by a nurse or medical assistant who will take your vital signs and connect with a virtual provider. The nurse or medical assistant will be with you throughout the entire visit, unless you determine that you’d like to speak with the provider privately.

A physical assessment will be done utilizing the TytoCare technology, that will allow the virtual provider to see in your ear canal, in your mouth, and hear you heart and lung sounds.

Please visit this website to see more information about the TytoCare technology.

Regardless of where you need to be seen, UNewHaven Student Health Services staff will coordinate your care for you.

• If you need an in-person provider for a sick visit, Hartford HealthCare’s GoHealth Urgent Care in West Haven, CT (located on the ground floor of Park View) is available Monday – Friday 8 a.m. to 8 p.m., and Saturday & Sunday 9 a.m. to 5 p.m.
• If you need an in-person provider for a physical, GYN annual exam, or Chronic Care management, we will connect you to Physicians Alliance of Connecticut (PACT) Primary Care.

When you are in need of care outside the hours of operation for UNewHaven Student Health Services:

• If the need is an emergency, you will contact 911.
• You will have the opportunity to download the HHC 24/7 application that will connect you with a provider 24 hours a day, 7 days a week.
• If you feel that you need an in-person provider, Hartford HealthCare’s GoHealth Urgent Care in West Haven, CT (located on the ground floor of Park View) is available Monday – Friday 8 a.m. to 8 p.m., and Saturday & Sunday 9 a.m. to 5 p.m.

For UNewHaven Student Health Services to manage your allergy injections, you will need to contact our office at (203) 932-7079. We will then contact your allergist's office and fax our forms for completion.

Note: We will not start a new allergy serum, your first injection must be administered at the allergist's office.

Yes, Hartford HealthCare Medical Group has partnered with a local pharmacy provider, Liberty Pharmacy, to have prescriptions delivered directly to campus for pickup in Student Health Services. Students also have the ability to have an at-home prescriber send prescriptions directly to Liberty Pharmacy for convenient delivery on campus for maintenance medications (e.g., an asthma inhaler).

How to request delivery of a prescription:

• Students must set up an account with Liberty Pharmacy (by phone) to include:
  • First and last name
  • Mobile number (of student)
  • Home address
  • Insurance information
  • Name of medication
  • Form of Payment
• Student’s primary care physician (PCP) will need to send the prescription directly to Liberty Pharmacy with student demographic and insurance information.
• PCP must note on script “University of New Haven Student Health” as an identifier to ensure delivery to Student Health Services.
• E-script is the best method of sending prescriptions to Liberty Pharmacy. The PCP may need the Pharmacy’s NPI: 16-89429946
• The PCP can also fax or call in the script if e-script cannot be used:
  • Phone: 475-766-5454
  • Fax: 475-766-5481
  • Email: LibertyPharmacyCT@outlook.com
  • Address: 886 Campbell Avenue West Haven, CT 06516

Please note: Medications not picked up within 30 days of being delivered to campus will be discarded by Student Health Services or the Department of Consumer Protection. Student Health Services is not responsible for any costs related to any drug discarded.